Java Support Engineer

• Work actively with team members to analyze and resolve application issues
• One of the following Structured or object-oriented programming languages: Java
• Experience with SQL
• Experience on Linux and Unix.
• Experience with the message queue process Kafka
• Identify defects, discrepancies, and trends through code debugging or log analysis
• Manage incidents and effectively communicate with users, application owners, and senior stakeholders across all areas
• Improve application stability and performance by observing patterns, recurring failures, and/or issues, and advise application owners on permanent fixes accordingly
• Adopt various tools developed by the AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
• Identify alerts/processes that can be automated, and then work with the AppBank Engineering team to automate them
• Challenge existing application setup, processing, and suggest different ways to solve the problem or improve stability

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree (U.S. or equivalent) and software development experience
• Good communication skills with the ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders.