As a REACT Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence for the client's Web platform.
*Responsibilities:**
• Triage & Incident Ownership
o Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
o Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
o Maintain accurate, real-time incident timelines and post-incident documentation.
• Troubleshooting & Restoration
o Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
o Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
o Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.
• Cross-Team Collaboration
o Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
o Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.
o Facilitate postmortems and continuous improvement actions.
• Platform & Application Stack Awareness
o Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.
o Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
• Service Quality & Process Excellence
o Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).
o Recommend monitoring gaps to improve observability
*Mandatory Skills Description:**
• 4+ years of experience in application support of web applications.
• 4+ years of experience supporting JavaScript with React v18+ with modern patterns, Redux, Redux Sagas, Vite (current build tool) and ES6 or equivalent experience
• Advanced knowledge of software engineering standard processes such as versioning and versioning control, software packaging, and software release management using GitHub
• Effective Communication (verbal + written)
• Excel at triage or analysis of situations for production support
Luxoft