Junior CX Architect — AI, Automation & Customer Experience

Klar seeks a Junior CX BA to evolve and scale our Customer Experience operations in a Mexico City office with a hybrid model. You will own initiatives end-to-end, using data, automation, and AI to improve onboarding and chargebacks processes.

You will lead CX projects, design AI-powered workflows, analyze KPIs, and collaborate across Product, Operations, Data & AI to drive scalable improvements.