L2/L3 Application Support Engineer (Java, AWS, Splunk) – Remote (Only Mexico)

Job Title: L2/L3 Application Support Engineer (Java, AWS, Splunk, SOA)

Job Summary

We are looking for a skilled

L2/L3 Application Support Engineer with strong experience in production support, Java debugging, AWS Cloud, SOA architecture and Splunk

. The ideal candidate should have hands-on experience handling

P1/P2 incidents

, leading bridge calls, and working within

ITIL-based support environments

.

Key Responsibilities

• Provide

L2/L3 production support for enterprise applications.

• Troubleshoot and resolve

P1/P2 incidents

, ensuring minimal downtime.

• Lead incident bridge calls and coordinate with cross-functional teams.
• Monitor applications using

Splunk / AWS CloudWatch and proactively identify issues.

• Debug and analyze

Java-based applications to identify root causes.

• Support and troubleshoot

SOA-based architectures and REST/SOAP APIs

.

• Perform

Root Cause Analysis (RCA)

and document post-incident reports.

• Follow

ITIL processes

(Incident, Problem, Change Management).

• Work closely with development and infrastructure teams for permanent fixes.
• Ensure SLA adherence and continuous service improvement.

Required Skills

• Strong experience in

Application/Production Support (L2/L3)

• Good knowledge of

Java (debugging & code analysis)

• Hands-on experience with

AWS (EC2, S3, CloudWatch)

• Experience with

Splunk (log analysis & monitoring)

• Solid understanding of

SOA (Service-Oriented Architecture)

• Experience with

REST APIs and/or SOAP web services

• Knowledge of

ITIL processes and ITSM tools (ServiceNow/JSM/Remedy)

• Strong troubleshooting and analytical skills