Order Processing Junior

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future.

With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology.

At the heart of our business is our people.

We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs.

Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here.

Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Order Processing Junior

SoftwareOne Academy

Scope: Full-time | Hybrid | Location: Mexico City

Do you enjoy working with details, processes, and multiple stakeholders to ensure everything runs smoothly?

Are you motivated by delivering accurate, high-quality work that directly impacts customer satisfaction?

As an Order Processing Associate/junior, you will play a key role in ensuring customer orders are processed accurately, on time, and with the highest quality standards.

This role has a direct impact on customer satisfaction and business results, requiring strong coordination, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

What You'll Do

• Manage and track incoming order-related requests, ensuring timely and accurate resolution- Review customer quotes and convert them into complete, ready-to-process orders- Validate order details and ensure all required information is correctly configured- Coordinate with internal teams and customers to collect, deliver, and clarify order data- Follow up on pending orders, approvals, and exceptions, escalating when needed

What we need to see from youStrong attention to detail and a high standard of quality in your work- Clear verbal and written communication skills for customer and internal interactions

• Intermediate to advanced conversational English level is required- Ability to prioritize multiple orders and meet deadlines effectively- Solid problem-solving and critical thinking skills- Experience using systems that manage customer, order, or financial data

How Success Is Measured

• Accuracy and quality of order processing- Timely execution according to agreed service timelines- Productivity in managing and closing multiple requests- Consistent use of systems and tools to support order workflows

Soft Skills That Help You Succeed:

• Strong organization and time-management skills- Comfort working in fast-paced, changing environments- Collaborative mindset when working across teams- Proactive approach to identifying and resolving issues- Customer-focused attitude with accountability

Job Function

Software & Cloud

Accommodations

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.