Senior Managed Services Engineer

About your new role

Your role as a Senior Managed Services Engineer involves designing, implementing, and managing enterprise network and SASE (Secure Access Service Edge) solutions using industry-leading technologies. You'll work extensively with SASE platforms, SD-WAN solutions, and unified communications systems to deliver exceptional managed services to our clients. As a senior team member, you'll mentor and assist other managed services engineers, lead complex network transformation projects, and serve as a technical escalation point for our dedicated POD support teams.

Key Responsibilities

Lead SD-WAN design and architecture for enterprise clients, creating scalable and resilient network solutions

Design, implement, and manage SASE solutions using Cato Networks, Fortinet, Versa Networks, and Cisco Meraki platforms

Deploy and manage Cato SASE Cloud Platform for secure global networking and Zero Trust Network Access

Configure and optimize Fortinet Secure SD-WAN and SASE solutions including FortiGate firewalls and FortiSASE

Implement Versa SASE Platform combining SD-WAN, security, and cloud access capabilities

Deploy and manage Cisco Meraki cloud-managed SASE solutions including MX security appliances with integrated SD-WAN

Design secure remote access solutions using SASE architecture for distributed workforces

Mentor and provide technical guidance to managed services engineers, sharing best practices and expertise

Integrate UCaaS solutions including MetaSwitch platforms with enterprise networks

Implement Zero Trust security models across SASE deployments

Develop and maintain network automation scripts and procedures

Provide advanced engineering support and serve as technical escalation point

Create detailed technical documentation, runbooks, and training materials

Collaborate with Command|POD teams to ensure 100% uptime SLA compliance

Perform network assessments and develop cloud-first transformation strategies

Lead network transformation projects from legacy architectures to SASE/SD-WAN solutions

What you'll need for success:

7-10 years of enterprise network engineering experience in managed services environments

Strong SD-WAN design and architecture experience with proven track record of successful enterprise deployments

Expert-level knowledge of SASE and SD-WAN technologies, specifically:

Cato Networks SASE Cloud Platform

Fortinet FortiGate, FortiManager, and FortiSASE

Versa Networks Unified SASE Platform

Cisco Meraki full stack (MX, MS, MR) with SD-WAN

Deep understanding of SASE architecture including ZTNA, CASB, SWG, and FWaaS

Strong experience with network security including NGFW, IPS/IDS, and Zero Trust architectures

Proficiency in routing protocols (BGP, OSPF, EIGRP) and switching technologies

Experience with cloud networking (AWS, Azure, GCP) and multi-cloud connectivity

Experience with UCaaS platforms, particularly MetaSwitch

Proven ability to mentor and develop technical skills in other engineers

Solid understanding of QoS, traffic shaping, and WAN optimization

Automation skills using Python, Ansible, or similar tools

Experience with RESTful APIs and network programmability

Strong troubleshooting skills with packet capture and analysis tools

Relevant certifications highly desired (CCNP, Fortinet NSE, Cisco Meraki, Versa, Cato)

Excellent communication skills and ability to interface directly with clients

Experience working in MSP/managed services environments

Ability to work independently in a remote environment with minimal supervision

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

Room to grow at a high-growth company An environment that celebrates ideas and innovation

Your work will have a tangible impact

Flexible time off

Fun events at cool locations

Employee referral bonuses to encourage the addition of great new people to the team

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.