Senior Salesforce Developer

Introduction We are looking for an experienced Salesforce Application Developer with deep expertise in Service Cloud or Field Service Cloud or Communications Cloud or Sales Cloud to join our digital transformation team in the energy sector. This role is critical in designing, developing, and optimizing Salesforce-based solutions that enhance customer service operations, field technician workflows, and asset management processes.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

• Lead the design and development of scalable Salesforce applications, with a focus on Service Cloud and Field Service Cloud functionalities.
• Collaborate with business stakeholders to gather requirements and translate them into robust technical solutions aligned with energy industry needs.
• Implement and optimize service processes such as case management, work order management, scheduling, and mobile workforce enablement.
• Ensure compliance with data security, privacy, and regulatory standards relevant to the energy sector.
• Mentor junior developers and contribute to code reviews, technical documentation, and best practices.
• Stay current with Salesforce releases and innovations, especially those impacting service and field operations.
• Configure and administer the platform, write Apex code, create Visual Force pages and is proficient in LWC.
• Handling various aspects of Salesforce development and maintenance, ensuring a smooth and efficient workflow and experience in integrating with enterprise applications.

Required education

• Bachelor's Degree

Required technical and professional expertise

• Proven experience delivering Salesforce Service Cloud and/or Field Service Cloud (FSL) implementations in complex enterprise environments.
• Strong hands-on expertise with Salesforce Development, including Apex, LWC, Visualforce, SFDX, Visual Studio Code, and GitHub.
• Experience with Salesforce DevOps practices and tools, particularly Gearset, CI/CD processes, and release management.
• Solid understanding of CRM principles, platform configuration, administration, integrations, and enterprise application connectivity.
• Advanced English (C1) with excellent problem-solving, communication, and technical leadership skills.

Preferred technical and professional experience

• DevOps (Git, GitHub, resolve Merge conflicts).
• Background in the energy, utilities, or infrastructure sectors.
• Familiarity with asset lifecycle management, outage management, or mobile field operations.
• Knowledge of Agile/Scrum methodologies and DevOps practices.
• Proficient in using Data Loader Tool.

ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration.

We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships live in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career; you'll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow as well as collaborate with colleagues, keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude, and always striving for an outcome-focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, but we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS All our positions are eligible for people with disabilities (PwD) or rehabilitated.

Important Notice to Candidates IBM does not charge any fees or request any kind of payment from candidates to participate in its recruitment processes. This includes, but is not limited to, application fees, costs for sending documents, or any payment related to the application or interviews. If you receive any request for payment in the name of IBM, we strongly recommend that you do not proceed and report it immediately through the company's official channels.

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