Software Engineer

Project Description:

• The ideal candidate will have a strong understanding of Customer ID &
  • Profile Core Support and will be responsible for eyes-on-glass monitoring, incident triage and ownership, troubleshooting and restoration, app enhancements , cross-team collaboration, platform and application stack awareness, and service quality and process excellence.

Responsibilities:

• Triage &
  • Incident Ownership
  • • Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
  • • Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
  • • Maintain accurate, real-time incident timelines and post-incident documentation.
  • Troubleshooting &
  • Restoration
  • • Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
  • • Use observability and monitoring platforms to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
  • • Perform targeted mitigations, rollbacks, configuration fixes, and coordinate hotfixes to restore service quickly.
  • Application development/enhancement
  • • Developing features, enhancements, and bug fixes
  • Cross-Team Collaboration
  • • Engage with Application Development, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
  • • Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring platforms to accelerate fixes.
  • • Facilitate postmortems and continuous improvement actions.
  • Platform &
  • Application Stack Awareness
  • • Identify and recognize the application stack, including UI/front end, backend services, APIs, queues, databases, caches, containers, orchestration, and networking, for each impacted service to quickly isolate the source of issues.
  • • Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
  • Service Quality &
  • Process Excellence
  • • Contribute to automation and self-healing routines, including alert tuning, auto-remediation, and runbooks.
  • • Identify monitoring gaps and opportunities to improve observability.

Mandatory Skills Description:

• • C# and .NET Core: Expertise in C# and .NET Core, with demonstrated experience developing enterprise systems and working with relational and NoSQL databases, including MySQL and Microsoft SQL Server.
• • Python: Strong knowledge of Python and experience with Python frameworks.
• • Cloud ETL: Experience with any cloud ETL platform and data integration processes that extract data from multiple sources, transform it into a structured format, and load it into a target system. AWS Glue and Apache Spark are examples.
• • AWS: Solid understanding of AWS cloud services and integration, including services such as Lambda and DynamoDB.
• • Web services: Solid understanding of SOAP, REST, and Web API-based service protocols.
• • Messaging: Experience with integration using any message broker and an understanding of event-based systems, including publish/subscribe, event streaming, loosely coupled architectures, and asynchronous integrations.
• • Observability: Awareness of and hands-on experience using any observability platform for monitoring, logging, metrics, traces, anomaly detection, and troubleshooting.
• • Version control: Knowledge of Git.
• • Candidate should be trainable, flexible to learn and have a zeal / curiosity of “what/why/how

Nice-to-Have Skills Description:

• • Experience with Django, Flask, or FastAPI.
• • Experience with Amazon Neptune.
• • Experience with Java.
• • Exceptional triage and situational analysis skills for production support.
• • Effective verbal and written communication skills.
• • Airline domain knowledge is a plus.