Sql Technical Support Representative

About Us

Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.

We specialize in offering top-notch Customer Experience and Operational Support to modern businesses.

Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.

Position Overview

Position Overview

Primary Responsibilities

• Manage help desk software or ticket system
• Troubleshooting and managing simple software issues using knowledge base articles and FAQs
• Provide help regarding the company product or services
• Stay up-to-date with updates, changes within the company
• Research questions on available resources (FAQ manual)
• Delegate difficult problems to the second level support
• Build Customer eComm Dashboards using Looker Software
• Recommend the best visualizations for merchants to utilize
• Manage assigned tasks in project management platform

Qualifications

• Outstanding verbal and written communication in business terms with external customers
• Capability to maintain the highest confidentiality around company proprietary information
• Enjoyment of working with and communicating with people and solving problems
• Ability to multi-task and prioritize while remaining calm and pleasant
• Solid problem-solving skills
• Strong organizational skills
• Experience with Hubspot a plus
• Experience with Asana, Looker or Tableau are a plus
• SaaS/Software Support experience is a plus
• Experience with databases or data modeling a plus

We Offer

• 21,000MXN gross
• Food vouchers
• Law benefits
• Major Health Care Insurance

Tipo de puesto: Tiempo completo

Beneficios

• Descuentos y precios preferenciales
• Programa de referidos
• Seguro de gastos médicos mayores
• Trabajo desde casa

Tipo de jornada

• Turno de 8 horas

Pregunta(s) de postulación

• Vives Actualmente en la Zona Metropolitana de Guadalajara?

Idioma

• Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial