Sql Technical Support Representative

About UsHelpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.We specialize in offering top-notch Customer Experience and Operational Support to modern businesses.Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.

Position OverviewPosition Overview:Primary Responsibilities:

• Manage help desk software or ticket system- Troubleshooting and managing simple software issues using knowledge base articles and FAQs- Provide help regarding the company product or services- Stay up-to-date with updates, changes within the company- Research questions on available resources (FAQ manual)- Delegate difficult problems to the second level support- Build Customer eComm Dashboards using Looker Software- Recommend the best visualizations for merchants to utilize- Manage assigned tasks in project management platformQualifications:
• Outstanding verbal and written communication in business terms with external customers- Capability to maintain the highest confidentiality around company proprietary information- Enjoyment of working with and communicating with people and solving problems- Ability to multi-task and prioritize while remaining calm and pleasant- Solid problem-solving skills- Strong organizational skills- Experience with Hubspot a plus- Experience with Asana, Looker or Tableau are a plus- SaaS/Software Support experience is a plus- Experience with databases or data modeling a plusWe Offer:
• 21,000MXN gross- Food vouchers- Law benefits- Major Health Care InsuranceTipo de puesto: Tiempo completoBeneficios:
• Descuentos y precios preferenciales- Programa de referidos- Seguro de gastos médicos mayores- Trabajo desde casaTipo de jornada:
• Turno de 8 horasPregunta(s) de postulación:
• Vives Actualmente en la Zona Metropolitana de Guadalajara?

Idioma

• Inglés (Obligatorio)Lugar de trabajo: Empleo presencial