Support Engineer Jr

About the Company.

Founded in 1982, Softtek is a global provider of process-driven IT solutions. Softtek helps improve and produce predictable outcomes for toptier corporations in over 20 countries. Softtek is the creator and a leader of the nearshore industry. For more information on what we do, who we are, and career opportunities, visit www.softtek.com

Support Engineer Jr

Requirements.

Must have.

• Java
• Unix/Shell scripting development.
• Read Logs experience.
• Troubleshoot software issues.

Nice to Have.

• Windows based application support activities.
• AWS Cloud.
• ITIL.
• Python.

Responsibilities.

• Provide technical support for software applications by diagnosing and resolving issues, assisting end users, and ensuring seamless application functionality.
• Partner with IT teams to identify root causes, implement effective solutions, and drive continuous improvements based on business needs.
• Monitor application health to optimize performance and availability while designing and implementing long-term engineering solutions based on Site Reliability Engineering (SRE) principles to enhance system stability, scalability, and resiliency.
• Create documentation and training resources that support user adoption and self-service capabilities.

Languages.

• English Developing Advanced

Locations.

• Hybrid – Mexico.

Softtek’s attractive healthcare; benefits package.

• 5 Insurance benefits with full coverage: Major Medical Insurance, with UNLIMITED coverage guarantee, Minor Medical Expenses, for you and your family, Urgent Care Insurance, Life Insurance and Permanent Disability Support, Funeral Service Insurance.
• Christmas bonus: 25 days.
• Maternity Leave (12 weeks +2 weeks more than standard).
• Paternity Leave (10 days).
• Grocery Vouchers.
• Saving Funds.
• Personal Loans with interest rate lower than the bank.
• Car insurance, for you and your family, 50% lower cost than market price.

Softtek Contigo Program:

• Exclusive membership with multiple benefits: nutrition, legal, medical, and psychological assistance, discounts in health, entertainment, education, etc.; home assistance services; pet veterinary assistance, anti-rabies vaccine, pet funeral; and much more.

Wellness & Wellbeing:

• Wellness Hub: nutrition, physical and emotional support.
• Make a difference with our social missions.
• Softtek Community: Diverse, inclusive and fun.

At Softtek, we recognize that talent is diverse, we respect each person's life condition, and we promote equity in treatment and opportunities without discrimination.