Support Engineer

About Virtocommerce

Virtocommerce is a global provider of enterprise-grade B2B digital commerce solutions used by manufacturers, distributors, and complex organizations worldwide. Built on modern cloud architecture and the Microsoft ecosystem, our platform enables scalable, customizable commerce experiences for global businesses.

We operate as a fully remote international team and collaborate across Europe, Asia, and the Americas.

About the Role

We are looking for a Support Engineer who combines strong troubleshooting capabilities with a consultative, customer-focused mindset.

You will work closely with enterprise customers, partners, and internal engineering teams to investigate technical issues, support integrations, and ensure platform stability across complex commerce environments.

This role goes beyond traditional help desk support — you will become a trusted technical partner helping customers successfully operate and scale their commerce solutions.

What You Will Do

• Provide technical support for enterprise customers using the Virtocommerce platform.
• Investigate incidents and customer requests through structured help desk workflows.
• Diagnose frontend and integration issues using browser Developer Tools.
• Analyze application behavior and performance issues.
• Collaboricate with engineering teams using Azure DevOps workflows.
• Assist with troubleshooting cloud-based deployments and integrations.
• Use monitoring and diagnostics tools such as Application Insights when investigating incidents.
• Communicate clearly with customers, partners, and internal stakeholders across different technical levels.
• Facilitate issue resolution and maintain high customer satisfaction standards.

What We Are Looking For

• English level B2–C1 (both written and spoken).
• Direct experience working in Help Desk or Technical Support roles.
• Strong consultative approach and customer service mindset.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience using browser Developer Tools (DevTools) for troubleshooting.

Nice to Have

• Experience working with Azure DevOps.
• Familiarity with Application Insights or similar monitoring tools.
• Experience supporting SaaS or enterprise applications.
• Background working with web applications or commerce platforms.

Working Schedule

Candidates should be available for one of the following coverage windows:

European Evening / South America Coverage

GMT (UTC) 15:00 — 00:00

(14:00 — 23:00 may also be considered)

OR

Asia Coverage

GMT (UTC) 03:00 — 12:00

(for example GMT+8: 11:00 — 20:00)

Why Join Virtocommerce

• Work on enterprise-scale global B2B commerce solutions.
• Fully remote international team.
• Modern cloud-native technology stack within the Microsoft ecosystem.
• Opportunity to grow technical expertise in Azure and enterprise SaaS environments.