About the Company
Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains – delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With more than forty years of experience running mission‑critical systems around the globe, Amdocs processes billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit
Job Overview
Responsible for providing best‑in‑class technical support to a global customer base. Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction. Good in scripting and automation.
Key Responsibilities
- Support customer functional and non‑functional testing activities, providing technical expertise on Amdocs products and telco standards (LTE, 3G, SS7, Diameter) and customizing emulator flows/scripts.
- Work closely with off‑shore and on‑shore Amdocs teams while troubleshooting and investigating issues.
- Deploy and integrate Amdocs solutions into the customer telecom network, working directly with customers and third‑party vendors.
- Support production systems for critical customers 24/7 in weekly shifts (on‑call duty).
- Automate test scripts and assist in validating scenarios.
- Investigate issues by reviewing/debugging solutions, provide workarounds, and review changes for operability to maintain existing software solutions.
- Collaborate as part of a talented team on challenging projects.
- Learn the telco industry's most recent trends.
- Develop non‑standard solutions for continuously evolving environments and standards.
- Grow personally and professionally.
Required Qualifications
- Bachelor’s degree in Science, IT, Computing, or related field.
- Experience as a Network Engineer (8+ years).
- Proficiency in Python or Bash scripting (6+ years).
- Proficiency in Linux system troubleshooting (6+ years).
- Deep understanding of network concepts and protocols.
- Strong analytical thinking skills.
Preferred Experience
- SS7, Diameter, and HTTP server knowledge.
- Experience with Intelligent Routing Controller and load balancer.
- Customer‑facing experience.
- Generative AI exposure.
- SLEE technology knowledge.
- Application Server maintenance and troubleshooting experience.
Benefits
- Opportunity to go beyond day‑to‑day network support and take an active role, sharing expertise.
- Collaborate across functions and geographies, building strong, trusted relationships with customers.
- Work within a culture that values respectful collaboration, professionalism, confidence, and curiosity.
- Receive stellar benefits including health, dental, unlimited vacation, and parental leave.
Travel and Location
Required travel: None. Location: Mexico‑Guadalajara (AM).
EEO Statement
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.
Amdocs