Technical Support Analyst

• *About The Opportunity**

Avenue Code is the leading software consultancy focused on delivering end-to-end development solutions for digital transformation across every vertical. We’re privately held, profitable, and have been on a solid growth trajectory since day one. We care deeply about our clients, our partners, and our people. We prefer the word ‘partner’ over ‘vendor’, and our investment in professional relationships is a reflection of that philosophy. We pride ourselves on our technical acumen, our collaborative problem-solving ability, and the warm professionalism of our teams.

Avenue Code has been believing in and promoting plurality actions for over 10 years, understanding that recognizing differences and fostering a safe environment, employment opportunities, representation, and support are the best ways to promote an increasingly equitable culture.

• *About The Role**

The Technical Support Analyst is responsible for providing technical support and assistance to internal users to ensure the smooth operation of the company's technology tools, including both software and hardware. This role focuses on maintaining IT systems, troubleshooting issues, supporting network connectivity, and managing requests related to IT resources and equipment.

• *Responsibilities
• Configuration and maintenance of operating systems (Windows, iOS).
• Office-level technical support and hardware/software maintenance.
• Administration of backup and data restoration tools.
• Management of IT consoles and service ticketing tools (Zammad, Jira).
• Knowledge of antivirus solutions (Microsoft Defender) and Microsoft Office 365.
• Basic understanding of LAN/WLAN networks and network equipment maintenance.
• Experience liaising with vendors for technical support and warranty management.
• Desirable knowledge in cloud technologies (Microsoft, Google), VoIP, CCTV, and Data Warehouse (DWH).
• *Required Qualifications
• Proficiency in operating systems configuration (Windows, iOS).
• Hardware and software maintenance experience.
• Experience with Office 365 and basic IT software tools.
• Knowledge of backup and restore procedures.
• Basic networking knowledge (LAN/WLAN).
• Experience with ticketing systems (Zammad, Jira).
• Strong communication, teamwork, self-management, and problem-solving skills.
• *Nice To Have Skills**
• Experience with cloud technologies (Microsoft, Google).
• Knowledge of VoIP systems and tools.
• Basic understanding of CCTV and access control systems.
• Experience with antivirus management (Microsoft Defender).
• Experience with Jira/Confluence documentation.
• Knowledge of Data Warehouse (DWH) concepts.
• Configuration and maintenance of printers.
• Basic electronics knowledge.

Avenue Code reinforces its commitment to privacy and to all the principles guaranteed by the most accurate global data protection laws, such as GDPR, LGPD, CCPA and CPRA. The Candidate data shared with Avenue Code will be kept confidential and will not be transmitted to disinterested third parties, nor will it be used for purposes other than the application for open positions. As a Consultancy company, Avenue Code may share your information with its clients and other Companies from the AI/R Group to which Avenue Code’s consultants are allocated to perform its services.