Technical Support Engineer

Position: Technical Support Engineer Location: Mexico (Remote) Employment Arrangement: This role will be employed via an Employer of Record (EOR) in Mexico, in accordance with local employment laws.

Move Security

Forward with Acre Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place ? one innovation at a time.

About Acre At

Acre, we're not just building security solutions ? we?re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.

Your Impact We?re looking for a Technical Support Engineer to join our global Support team. This role is critical to supporting our Spanish-speaking customers and enabling Acre?s continued growth across LATAM. You?ll develop deep technical knowledge of our products and integrations while delivering high-quality, customer-focused support in both Spanish and English.

What You?ll Do In addition to the above, your key responsibilities will include: Learn and maintain strong knowledge of Acre?s software products, partner integrations, and supported technologies

Provide technical support to customers via calls, tickets, and other channels in Spanish and English

Troubleshoot software, networking, and system-level issues with a strong focus on customer experience

Participate in continuous testing of software and integrations to support quality assurance efforts

Support customers as part of an after-hours on-call rotation, contributing to 24/7/365 support coverage

Maintain accurate documentation and records within support and ticketing systems

Continuously build technical and product expertise to improve issue resolution and customer outcomes What You?ll Bring To Succeed In This Role, You'll Need Strong customer service and communication skills

Excellent analytical and troubleshooting abilities

Fluency in Spanish and proficiency in English (written and verbal)

Strong organizational skills and high attention to detail

Ability to learn quickly and perform effectively in a fast-paced environment

Strong time management skills with the ability to multitask

Familiarity with Microsoft operating systems and networking fundamentals Preferred Experience in a technical support or customer service role, ideally in a call-center or SaaS environment

Exposure to software testing, system integrations, or quality assurance activities A degree in Information Technology, Systems, Engineering, or equivalent practical experience

CompTIA certifications (A+, Network+, Security+) What?s in It for You We Strive To Do More Than Just Match Your Ambitions ?

When You Join

Acre, You?ll Have Access To a Range Of Exciting Opportunities Be part of a disruptor ? Help move security forward with a company that challenges the status quo

Learn from industry leaders ? Work alongside experts and innovators in security technology

Drive meaningful impact ? Your work will directly support customers and protect critical infrastructure

Advance your career ? Access professional development, training, and growth opportunities

Enjoy competitive rewards ?

We offer a competitive compensation package and locally compliant benefits Join the Future of Security At Acre, we?re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we?d love to hear from you. Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Data Privacy Statement

We process personal data submitted in connection with your application for recruitment purposes in accordance with applicable data protection laws. Applicant data will generally be retained for up to 12 months from the date of last activity unless otherwise required by law or where consent has been provided for future opportunities. For details, please see our Privacy Notice: Acre Security Powered by JazzHR