Training Program Coordinator

Title: PS Training Operations Specialist

Location: Remote – Mexico

Contract: 6–12 Months

Work Arrangement: Remote

Position Overview

We are seeking a highly organized and detail-oriented PS Training Operations Specialist to support the day-to-day operations of a large-scale Instructor-Led Training (ILT) and Professional Services education program.

This role will serve as a central point of coordination between learners, instructors, Professional Services, Sales, Customer Success, Education/L&D, Analytics, and internal systems. The ideal candidate has hands-on experience running training or learning operations and is comfortable managing schedules, LMS activities, reporting, learner support, and multiple time-sensitive operational workflows.

This is an operations-focused role, not a traditional Project Manager, technical trainer, or developer. The successful candidate will own the operational lifecycle of training—from scheduling and enrollment through delivery, reporting, certification, and closeout.

Key Responsibilities

• Manage the scheduling and administration of Instructor-Led Training (ILT) programs.
• Maintain a rolling six-month training schedule, including instructor availability, class capacity, resource holds, and delivery requirements.
• Create, modify, confirm, reschedule, and cancel training sessions across internal systems and public schedules.
• Monitor class enrollment and fill rates and coordinate go/no-go decisions before training delivery.
• Communicate schedule changes, cancellations, and operational updates to learners and instructors.
• Manage learner and instructor access and troubleshoot basic enrollment, access, and system issues.
• Respond to and route inquiries related to training, certification, eLearning, academic programs, and Sales.
• Track training purchases, subscriptions, milestones, fulfillment, and delivery status.
• Reconcile training activity and milestones against Salesforce records.
• Monitor internal training dashboards and partner with Analytics teams to investigate and resolve reporting discrepancies.
• Pull and analyze LMS reports covering attendance, learner activity, assessment scores, certifications, and completion data.
• Support certification voucher administration and Credly maintenance.
• Maintain accurate operational records and documentation.
• Document processes and identify opportunities to improve workflows, efficiency, and operational accuracy.
• Act as a central point of accountability for the training operations lifecycle.

Required Qualifications

• Hands-on experience in Training Operations, Learning & Development Operations, Customer Education, Professional Services Operations, Program Coordination, or a similar operational function.
• Demonstrated experience actually running or coordinating training programs, particularly instructor-led training, customer education, L&D programs, or certification programs.
• Hands-on experience working within an LMS or training management platform, including activities such as enrollment, session management, reporting, completion tracking, or access troubleshooting.
• Strong experience managing schedules, calendars, instructors/facilitators, class capacity, cancellations, and multiple deadlines.
• Strong organizational skills and exceptional attention to detail.
• Experience managing multiple concurrent requests and stakeholders.
• Comfortable working with reports, spreadsheets, operational data, and data reconciliation.
• Strong written and verbal communication skills.
• Ability to work independently and take ownership of operational workflows from beginning to end.
• Comfortable working with both people and systems to resolve operational issues.

Preferred Qualifications

• Experience with Salesforce or similar CRM platforms.
• Experience supporting large-scale Instructor-Led Training (ILT) or customer training programs.
• Experience with certification programs or platforms such as Credly.
• Experience working across Sales, Professional Services, Education/L&D, Customer Success, or Analytics teams.
• Experience troubleshooting LMS, reporting, enrollment, or other training-system issues.
• Experience working in a high-volume, time-sensitive operations environment.