Mechatronics Engineer
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Bilingual professional (Spanish Native – English Advanced) with solid experience in customer service and technical support. Currently excelling in a call center environment, providing excellent client attention, technical assistance, and problem resolution. Previously delivered high-quality technical support and customer service to major international clients .
Seeking a fully remote position in Technical Support or Customer Service where I can combine my strong interpersonal skills, troubleshooting abilities, and technical knowledge to ensure outstanding customer experiences.
NEXO It Deccember 2025-Present
Deliver friendly and professional customer service via phone and digital channels.
Provide technical assistance for SIM activations, number portabilities, account configuration, and service-related issues.
Excel at active listening, empathy, and clear communication to understand customer needs and offer effective solutions.
Apply problem-solving skills to achieve high first-contact resolution and customer satisfaction.
Proficient in Salesforce CRM and CCC platform for case documentation and follow-up.
Facultad de Ingeniería Mecánica y Eléctrica – UANL
2014 – 2019
