Bilingual Legal Assistant
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Bilingual Legal Assistant with experience supporting U.S. law firms in Lemon Law, client intake, case management, and legal operations. Known for strong communication skills, adaptability, and the ability to quickly learn new systems and processes. Experienced working remotely with attorneys, clients, and support teams while managing sensitive information, maintaining organized case records, and ensuring timely follow-up on active matters.
Fluent in English and Spanish, with a proven track record in client-facing roles and fast-paced professional environments.
Legal Assistant / Intake Specialist at KANG LAW (2026-01 – Present)
Supported attorneys in California personal injury and civil litigation matters by managing client communications, maintaining case files, coordinating records collection, assisting with discovery-related tasks, tracking deadlines, and supporting overall case management in a remote legal environment.
Legal Assistant / Paralegal at Jeffries Law (2025-01 – 2025-11)
As a Legal Assistant at Jeffries Law, a national firm focused on Lemon Law claims, I managed high-volume client communication and case documentation with precision and professionalism.
Inside Sales Agent/ ISA at The Medrano Group @Homesmart Realty (2024-08 – 2025-03)
As an Inside Sales Agent at The Medrano Group @Homesmart Realty, I leveraged exceptional communication skills to engage and nurture leads, guiding clients through real estate options with professionalism and empathy.
Debt Advisor at Debt Free Support (2024-03 – 2024-08)
As a Debt Advisor, I provided comprehensive financial guidance and support to individuals facing debt-related challenges. My role involved assessing clients' financial situations, offering tailored advice, and developing personalized debt management plans to help them regain control of their finances.
Senior Telemarketing Specialist in Medicare Solutions at The Call Gurus (2022-10 – 2023-04)
Leveraging exceptional communication skills and deep knowledge of Medicare services, I expertly guided individuals over 65 through the intricacies of the Medicare system.
Logistics Operations Specialist and Supply Chain Coordinator at Gulf Relay (2022-08 – 2022-11)
As a key player in the logistics team, I spearheaded "track and trace" operations, meticulously monitoring and ensuring the seamless movement of company shipments.
General Assistant at Hoy Health (2021-12 – 2022-07)
As a dedicated Senior Customer Experience Specialist, I delivered comprehensive information on the full spectrum of services offered by the company ensuring that each client received tailored guidance.
Senior Telephone Sales Executive & Team Supervisor at Avantive Solutions / Atel (2021-02 – 2021-11)
Spearheaded outreach initiatives by engaging Comcast clients, expertly informing them of the latest promotions, discounts, innovative services, and cutting-edge applications. Rapidly ascended to the role of Senior Agent after consistently surpassing performance metrics, ultimately earning a promotion to Team Supervisor.
Sales and Customer Service Lead & Technical Support Supervisor at Teleperformance (2018-06 – 2019-02)
Delivered expert assistance to clients, resolving complex technical issues related to television and internet service equipment with precision and care. Quickly advanced to Supervisor within a few months, entrusted with leading a dynamic team of 8 professionals.
Bachelor in Music Creation – University of Guadalajara (2014-01 – 2017-01)
BA in Liberal Studies – CUTonala (2018-01 – 2024-06)
