Remote Tech Support Tier II
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4+ Years experience in customer service/ Remote Tier II IT Support, fluent in both English and Spanish
Technical Support Tier II Supervisor
AUG 2021 - Today
Direct customer technical support configuring equipment such as cameras, switches, routers, etc. Data management and weekly reports, project assignment and progress monitoring Installation, configuration and maintenance of computer equipment Management and updating of software and operating systems Diagnosis and resolution of problems hardware and software
