Ingeniero Mecanico Electrico, con 13 años de experiencia en atencion a clientes en instituciones financieras
Envía una oferta de trabajo directamente a este candidato
To use my knowledge, aptitudes, technical and humanistic skills that I have acquired and continue to acquire in my academic and professional training process for the development and achievement of my objectives as well as the active participation in the benefit of the company's objectives.
Customer Service T1 y Tier 2 at Felix Technologies SA de CV (2024-08 – 2026-01)
Modifications and refunds for money transfer. Generation of process cards for the attention of customer complaints. Ticket support via chat.
Customer Service Specialist at Didi Pay S.A. de C.V. (2023-06 – 2024-04)
Extraction and analysis of operation reports. Generation of process cards for the attention of customer complaints. Ticket support via chat. Management of applications or tools for internal users. Group and individual training.
Customer Service Supervisor swat at Tarjetas del Futuro SAPI SA de CV (Rappi) (2021-10 – 2023-03)
Extraction and analysis of operation reports with a focus on results. Management of direct customer service tickets. Generation of processes for the attention of customer complaints. Management of applications or tools for internal users. Group and individual training. Generation of learning manuals.
Station Team Leader, Loss Prevention at Mercado Libre (Deremate.com S.A. de C.V.) (2020-10 – 2021-06)
Operations reporting activities with a focus on results. Logistics station management with a focus on loss prevention. Generation of processes and reports. Trend analysis to mitigate packet loss. Audit management. Station security management and CCTV monitoring.
Senior Analyst clarifications (Back up supervisor) at Corporate Services Scotia S.A. de C.V. (2017-05 – 2020-08)
Operations reporting activities with focus on results. Leave of absence and vacation management of teammates. Analysis of banking products. Activities distribution.
Clarification Analyst at Corporate Services Scotia S.A. de C.V. (2014-03 – 2017-05)
Analysis of balances and movements in credit cards. Request of documentation for internal process. Management of operational process of clarifications. Credit card charge bonuses. Generation of chargebacks and attention to representations.
Inbound Clarifications/Fraud Executive at Corporate Services Scotia S.A. de C.V. (2011-04 – 2014-03)
Customer service via telephone. Generation of clarifications. Balance inquiries. Card blocking. Fraud pattern detection. Banking advice. Card activation. Scotiaweb advice. Back up supervision.
Engineer in Mechanic Electric Engineering – Universidad Nacional Autónoma de México
