Customer Service Specialist
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Professional specialized in strategic negotiation; whose main objective is to continue growing and learning together within the company to generate innovative ideas and design new strategies based on the analysis, in order to boost creativity positively impacting the profitability of the company.
American Express customer service platinum -
Provide extraordinary, on-call attention to a wide range of AMEX customers with a huge variety of requests.
Build meaningful relationships through the use of consultative inquiries to ensure added value for the customer.
Enhance the customers' experience by identifying opportunities to offer products based on the needs of the card members.
Deliver customized solutions and negotiated a positive outcome for the customer and the company, aiming for a first call resolution when possible.
Meet and exceed quality objectives, compliance regulations and productivity targets.
Document necessary information.
Reorganize to adapt to the ever-changing environment.
Bachelor in Business Administration (Alto Rendimiento)
Tec de Monterrey CCM Ago 2012 - Dic 2016 MCI University (Innsbruck, Austria) Mayo 2016 - Ago 2016
Diploma Business & Logistics
Diploma Negocios en contexto latinoamericano
Diploma Business & Strategy in Southeast Asia
Bangkok University (Bangkok, Thailand) Ago 2015 - Dic 2015
EAE Business School (Barcelona, España) Ene 2015 - Ago 2015
Universidad Central de Chile (Santiago, Chile) Oct 2013 - Dic 2013
