Alan Luna Pizano

Ingeniero en Sistemas Computacionales

Tata Consultancy Services (TCS)

Customer Support.

• Panasonic Automotive Systems de Mexico / Panasonic Automotive System de Reynosa

Support leader that is provided in the 3 plants of our client Supervising the response time and maintaining our LSA through Tickets, standardizing and Training processes, creating work instructions for more efficient support in the Onsite team as well as in our remote team

Management and maintenance of computer equipment, printers and laptops with preventive and corrective maintenance, installation of OS image and programs following the Stadar of the company

Hardware software troubleshooting (ticket tracking) and issue escalation if needed

Remote and on-site support (L1, L2) for the end user and feedback to users both to our call center on how to solve problems in a more efficient way

Knowledge in structured cabling in administrative areas and production lines Configuration of Emails and User profile (Office 365), Active Directory - creation of users and permissions, Registrations and Cancellations

Validation of IT Area Procedures.

Management of External Providers in IT Infrastructure.

In charge of IT accounting, bill payment statements, material quotes, inventory controls

Migration from W7 to W10 Network Segregation Update Symatec to Trend Micro

COURSES INSIDE TATA CONSULTANCY SERVICES

RiO : Softskill for Application Operations_Team Members_Quiz

RiO : Softskill for Application Operations_Team members_iON_Async

RiO : Writing a Standard Operating Procedures Document_Assessment

RiO : Writing an Effective Incident and Outage Notification_Quiz

Leadership : Using Questions to Foster Critical Thinking and Curiosity_Linkedin

Leadership : Business Analysis Foundations: Competencies_Linkedin

Leadership : Problem Solving Techniques_Linkedin

Process : Software Security Awareness for Team Members_Elementary_WBT

CBO_IT IS : Windows 10: Troubleshooting for IT Support_Linkedin

WINGS1 - BUSINESS SKILLS: B3-Complex Problem Solving Capabilities_iON LX_SP

Functional : Creating Effective Status Reports_Assessment iSecurity Quiz_WBT

Starters Review - ILT/Virtual ILT

Functional :Chat Etiquette for Effective Business Communication_Assessment

Language Tips for Everyday Business - MW - Exit test

Language Tips for Virtual Conferencing - MW - Exit test

Language Tips for Virtual Conferencing – WBT

PANASONIC AUTOMOTIVE SYSTEMS OF MEXICO (IT Systems Engineer) (3 Year)

• IT budget management in the purchase of equipment and bill payment
• Installation of the network
• Participation in IT operations meetings.
• Technical support in 1st and 2nd level to over 700 employs.
• Hardware repair and setup of printers & RF Scanners
• PC and Devices Inventory control for the IT department over 2500 Pcs.
• Provide solutions finding
• Onboarding of the New users
• Prepare basic scripts
• Administration of user accounts
• Administration of Active Directory

COURSES INSIDE PANASONIC AUTOMOTIVE OF MEXICO

-Global Data Protection and Privacy -Against Bribery

-Antitrust Law - Development of an ethical culture

-Practical steps for management based on values -Security Information

-Net Campus Security -Leadership Management

Skills

Maintain and monitor the inventory.

Analyze new systems to increase the efficiency of the company. Apply technological solutions to strengthen systems.

Receive and transmit information to and from interested parties.

Analyze the documents and flow charts of the Department and its processes Perform standard operating procedures

Recommend Equipment replacement and manage purchases

FUJITSU TEN DE MEXICO (WORK EXPERIENCE 3 YEARS 4 MONTHS)

Systems and Network Technician

• Management of Internal Network -Helpdesk/Control MRP - Settings Desktop and Printers
• Communication with all areas -In charge of the Night Shift - Configuration and maintenance
• In charge of the network structure of Fujitsu -Active Directory (AD)
• Follow up on projects that belong to the department and require other areas.
• Maintain the main materials and tools to be used in stock (MIS Inventory)
• Support to production lines (Traceability System, Zebra Printers for Label Printing, etc.
• WSUS Antivirus Update. (Symantec Endpoint Protection, Firewall)

COURSES WITHIN FUJITSU TEN

• Fire-fighting -Courses of first aid - Leaders
• Safety Fire -Emergency Brigadier -Safety in heights
• Safety in high voltage electrical connections

Projects

Problem solving Systems analyst

*Infrastructure leader Panduit Cat 5 to Cat 6 *Leader in charge of the night shift

*Biometric scanner implementation for access control *Implementation of Kaizen improvements

*Network infrastructure leader Fujitsu Ten (expansion)

Professional ID: 10056048