Alan Ruiz

Solution Engineer with experience in enterprise automation, systems integration, and operational stability, supporting decision-making and business continuity in distributed environments. Strong focus on solution architecture, sustained operations, and process optimization, combining hands-on technical execution with leadership and coordination in critical environments.

Solutions Engineer - Project & Incident Manager at Latbc (2024-01 – Present)

• Led incident management for batch testing processes, coordinating analysis, prioritization, and resolution in critical production-related environments.
• Designed and orchestrated testing, configuration, and operational modules, defining strategies to optimize time, resources, and delivery outcomes.
• Analyzed performance metrics, priority impact, and operational results, presenting executive-level insights to support decision-making.
• Managed and coordinated a multidisciplinary team of ~25 people, aligning technical execution with business objectives.
• Contributed technical and strategic judgment to continuous process improvement, ensuring operational stability and efficiency.

Solutions Engineer – Automation & Systems at Anthares Bussines (2022-05 – 2023-12)

• Designed and implemented end-to-end automation solutions, connecting business processes with enterprise systems and platforms.
• Orchestrated operational workflows and omnichannel integrations (CRM, ITSM, communications), prioritizing stability, scalability, and continuous operation.
• Developed internal systems using APIs, automation, and RPA flows to support operations and content generation.
• Administered automation platforms and led incident management in critical environments, ensuring business continuity, monitoring, and effective response.

Business Analyst at Anthares Bussines (2021-09 – 2022-05)

• Analyzed real operational processes suitable for automation, participating in technical solution definition from the design phase.
• Designed automation architectures and implemented them using RPA, prioritizing efficiency, reuse, and reduction of manual execution.
• Built and optimized automated workflows using orchestration and RPA tools, ensuring execution performance and stability.
• Developed technical judgment to evaluate automation candidates and propose scalable solutions.

Automation & Systems Intern at Anthares Bussines (2021-09 – 2022-05)

Master's Degree in Anallitcs and Business Intelligence

Bachelor in Sistem Enginner