Aldo Arteaga

I am a senior application support engineer with several years of experience providing rapid and end-user-focused technical support for both large and small-scale applications. I have demonstrative experience in identifying root-causing problems and directing users to lasting solutions.

I am a senior application support engineer with 8+ years of experience providing rapid and end-user-focused technical support for both large and small-scale applications. I have demonstrative experience in identifying root-causing problems and directing users to lasting solutions, I have experience with scripting in linux/unix consoles

• Well versed in typical applications and operating systems like Windows Server/Linux OS, good understanding of command line consoles like Git Bash, PowerShell, Ubuntu
• Overseen all incoming operations requests via Email, Chat, and Phone Support to support the system infrastructure 
• Experienced with addressing major critical incidents and application systems, monitoring and addressing incoming requests for user support. 

Intugo | March 2021 - Current

L2 Service Desk Agent

• Advanced system trouble shooting 
• Commands/Scripting 
• Microsoft AD/365/Azure System Admin 
• Various ticketing tools 
• Cloud storage admin 

WiPro | Sep 2019 – March 2021

L1 Service Desk Agent 

• Microsoft AD System Admin 
• ticket Remedy BMC 
• Email, chat, Phone Support
• I Phone Mobile support
• Shared folder SFTP Admin

TATA | Sep 2018 - Sep 2019

 B Tag Tech 

• Shell Scripting Multiplexers
• SSH PuTTY 
• Scripting LAN/WAN Routers
• Addressing Major Outage 
• Field Tech Support

Education and Certifications

Tech Futures(West Contra Costa College)

Certification – Basic Networking, Database , Web Design

Specialized Training

Free Code Camp, Grasshopper, Solo Learn

Certificate – JavaScript, HTML, CSS, 

Free Code Camp SQL course

Certificate – SQL, MySql, MariaDB, 

BEDU 

Certificate – Full Stack Web Dev, SQL, Linux, Jquery, nodeJS, CSS, HTML

2021 - 2022

BEDU React

Certificate – JWT,MU,Mongo,Rrouter,Git

2021 - 2022

Languages

• Spanish Native
• English Native