Alejandra Sandoval Escobar

I am a responsible and committed professional focused on meeting the needs of the company and achieving proposed goals and objectives. I have 12 years of experience in the administrative, financial, and internal customer service sectors, with the last 4 years dedicated to Fintech working with international partners. I also have 8 months of experience in ground logistics in the United States.

My work style is truthful, concise, and structured, and I am comfortable in both team environments and working independently. I have led a team under my supervision, which has allowed me to develop skills in management, planning, and results tracking, as well as in training and supporting new team members.

Logistics Coordinator

EA Ports Group. September 2024 - Present

• Control and coordination of land transportation logistics, ensuring the transfer of containers to specific warehouses and ports in the United States, such as Bayport, Barbours Cut, and Freeport.
• Coordinate with warehouses the delivery of containers on the dates they have set, as well as monitor the dates when these have been loaded and can be picked up.
• Provide the necessary information to the driver to carry out ground logistics and monitoring them to ensure they are following their route correctly to avoid delays or any problem.
• Constant assertive communication with our clients and collaborators, efficiently and quickly addressing their questions.
• Input and update information in the company’s database based on what has occurred with the bookings.

Quality Assurance Specialist

EA Ports Group. April-September 2024

• Executed daily quality audits in an objective and concise manner.
• Ensured that logistics agents complied with customer orders promptly and accurately.
• Confirmed that the information provided to drivers was correct.
• Verified that agents consulted the dates provided by the port and made deliveries accordingly.
• Provided weekly feedback and follow-up.
• Addressed disputes regarding per diems.

Quality Assurance Specialist

KUESKI SAPI DE CV SOFOM ENR. December 2019-July 2023

• Executed daily quality audits in an objective and concise manner.
• Ensured compliance with internal and legal processes, as well as personal score requirements.
• Followed up in a timely manner with telephone collection agents.
• Coordinated and executed live monitoring, side-by-side coaching, and weekly mentoring.
• Documented and tracked progressive incidents.
• Conducted calibrations and weekly meetings with team leaders.
• Provided support in training new hires.
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Collections Client Partner

KUESKI SAPI DE CV SOFOM ENR. March-December 2019

• Monitored the overdue portfolio, guaranteeing its recovery.
• Resolved doubts and customer needs through email.
• Followed up on unfulfilled agreements, improving the offer based on the client's needs.

Sales and customer service agent

GRUPO INDUSTRIAL MEXICANO BIBO SA DE CV. January 2017-March 2019

• Provided first-rate customer service at the counter and to foreign customers.
• Was in charge of scheduling, registering, and tracking sales orders in the company’s database.
• Invoiced and sent orders to the warehouse for fulfilment to the customer.
• Assured the accuracy of payments.

Excel course

Vanguardia Académica, 2025.

English Language

Quick Learning, April 2023 - November 2024.

Management Skills diploma

Universidad Tec Milenio, 2022.

Bachelor's degree in marketing

Universidad de Especialidades (UNE), 2008-2012.