B.Sc. in IT Management
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Detail-oriented and results-driven QA professional with 3 years of experience working effectively in Agile/Scrum environments. Skilled in fullcycle software testing, from planning and test case design to robust defect reporting and tracking. Committed to minimizing risks and ensuring product stability and superior quality through strong analytical skills. Familiar with test automation concepts using Selenium.
Part of the manual testing group in QA as main activities in an Agile project. Bug resolution and grooming sessions for sprint deliveries. UI testing with SQL confirmation an Endpoint execution of services in swagger. Test case creation with Automation and manual focus with Demo testing at the end of the sprint.
Executed QA testing for a medical system in progress, operating within Agile/Scrum and using JIRA and Selenium automation. Specialized in accessibility testing, where I evaluated web compliance, identified key barriers, and implemented solutions to guarantee inclusive navigation and optimized design for users with disabilities.
Analyst GPS mapping at Nokia HERE Technologies
Geo-Data QA Specialist focused on map data quality for Navteq/Here Maps. Responsible for the validation and integration of geo-data. Analyzed and mapped data from video/satellite files to ensure accurate visualization on the platform. Collaborated in continuous performance improvement initiatives, leveraging software and personnel training. Six Sigma White Belt certified.
Case Management Analyst at TTEC
As representative (HP) who resolved complex client issues by analyzing the problem reported by previous support. Managed the full case lifecycle, from root cause analysis to generating repair/replacement orders and supplier follow-up. Audited and guaranteed closure of noncompliant pending cases, driving efficiency in support queues.
Bilingual Interpreter providing accurate, real-time communication across highly specialized domains including medical, pharmaceutical, financial, insurance. Ensured effective information transfer with accuracy and clarity in technical and complex contexts.
Jr Analyst at PANGEA Logistics
Website development and Data Capture in Internal Audit. General function: Provide maintenance tothe website and capture records of the audit conducted in the company assigned to make resources more efficient. (Project Aside) General function: Design and construction of a website for the logistics and shipping company.
H.T. in Multimedia and Electronic Commerce – Universidad Tecnológica de León
I.T. Management Engineering – UVEG
