Customer Service CPFR & Order Management
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Make the acquired knowledge available to a company and develop new skills to deliver innovative solutions, as well as seek personal and professional development.
Customer Service CPFR Retail Stores MXN (Remote)
Sanchez y Martin, Guadalajara, Jalisco
Nov 2021 - Mar 2023
CPFR of national accounts such as Soriana, City Club, HEB and OXXO.
Analysis of suggested purchases based on days of inventory and average sales based on specific time periods.
Planning of sales forecasts.
Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Sales and Transportation.
Order processing in SAP.
Answer inbound calls and handle middle and back office activities as well as various member services inquiries and transactions by actively listening to customers calling.
Mar 2017 - Aug 2018
Fastenal México, General Escobedo, Nuevo León
Control of physical and digital file of import and export operations. Management of procedures before the Secretary of Economy. (Steel import permits)
Contact with customs agents and suppliers located in the USA through direct phone calls, emails and chat.
Control of export shipments.
Universidad Autónoma de Nuevo León, San Nicolas de los Garza, Nuevo León
