Senior Customer Care Agent (Fraud & Risk) at Novibet (2026-01 – 2026-06)
- Reviewed and validated KYC documentation to ensure regulatory compliance and data accuracy
- Monitored deposit and withdrawal activity to detect irregularities and mitigate risk exposure
- Detected and escalated potentially fraudulent accounts based on behavioral and transactional patterns
- Handled high-risk customer accounts while maintaining strict compliance with internal policies
Customer Support Analyst (Fraud & Risk) at Coolbet (2025-06 – 2026-01)
- Investigated suspicious activity and on-boarding risk alerts in compliance with AML/KYC standards
- Conducted behavioral analysis to identify fraud patterns and mitigate risk
- Supported internal fraud investigations with actionable, data-driven insights
- Collaborated with compliance and risk teams to improve detection processes
- Managed high-risk customer interactions while ensuring regulatory adherence
- Performed detailed reviews of KYC documentation to validate customer identity and detect inconsistencies or potential risks
Merchant Tier 3/Global Advocate at DoorDash (2024-07 – 2025-06)
- Resolved complex, high-priority customer issues in compliance with company policies
- Investigated emerging risks and contributed to process improvement initiatives
- Acted as point of contact for escalations (Tier 3 support)
- Supported Catering and Global Advocate operations
Associate II - Cloud Interface Agent at UST (2024-07)
- Provided technical troubleshooting support for web-based applications
- Managed client interactions in English and Spanish across multiple cases
- Led triaging efforts by prioritizing and routing technical issues
- Acted as liaison between technical and non-technical stakeholders
Customer Support Specialist at OpenTable
- Provided customer support to restaurant partners, assisting them with the setup and management of their profiles on the platform
- Configured and maintained restaurant menus, operating schedules, special events, and table layouts within the application
- Guided restaurant staff in using platform features and resolving operational issues to ensure a smooth user experience
- Coordinated updates to restaurant information, ensuring accuracy and timely implementation of changes
- Responded to inquiries and troubleshooting requests, delivering efficient solutions and maintaining high levels of customer satisfaction
Customer Support Specialist at BiteSquad
- Assisted customers in placing catering orders and navigating the platform, delivering prompt and effective support
- Addressed customer inquiries and troubleshooting requests, achieving high customer satisfaction levels
- Acted as a liaison between customers and restaurants to resolve order-related issues and ensure a seamless experience
- Coordinated catering orders for business clients, ensuring accuracy in order placement and timely fulfillment
- Supported restaurant partners by updating menus, managing operating schedules, and optimizing platform settings
- Collaborated with restaurant partners to address operational concerns, update information, and improve service quality
