Telematics Engineer | Customer Service Specialist
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Trilingual Telematics Engineer Experience in the support area, customer service, commercial area. Looking for new challenges and seeking for growth opportunities in the engineering Development Sector and Sales force area. Excellent in teamwork, self-learning, commitment and ambitious .
CSE Cloud Core Network Engineer
Huawei Latinoamerica - Querétaro, Qro.
August 2022 to June 2024
Cloud Core Network Customer Service Engineer In charge of Technical Support, Maintenance and Upgrades to customers in Latin America.
Management of CS, IMS, PS, VoLTE, PS, VoIP Linux, IT, Cloud NFV, Security, Transmission, Monitoring Technologies.
Customer service and incident tracking through ticket management (Spanish and English),
One of my best achievements was to obtain the Quality Star recognition in 2023, due to my excellent performance in customer service.
Bachelor's Degree in Telematics Engineering (Software and Telecommunications Engineering)
in UPIITA IPN - Edo. de México
