Ana Laura Ramirez

Customer Service Skilled with more than seven years of experience and knowledge in my specialty of management customer service at human resources, and in the insurance field. In addition, I have another couple of years of finance & sales experience. Along with my labor experience, I have the impulse and promoted the growth and development of each sector.

On the other hand, in my personal experience, I am part of the council of a civil association, within which we focus on the communication of respectful treatment towards family members and the public in general, who constantly live with people in different situations (health and social status).

Individualization Analyst at Valores Mexicanos, March 2020– November 2022

Release of requested checks, keeping a record of them for support.

Make sure and follow up on each of our client’s requests, as well as meet the established response times. Support with reports of time statistics and reported responses.

Insurance Agent at MetLife Company Mx. May 2016-2019

Offer and sale of Insurance and Investment

Financial planning and management of client portfolios in savings, investment, and individual protection plans of Major Medical Insurance, Life, Educational, and

Retirement Expenses. With the addition of advice and consulting on selected plans.

Jr. Benefits executive and Outsourcing Executive at Mercer Marsh Brockman y Schuh Mx, August 2008 -December 2015

Management of GMM in international accounts at the local level, as well as reports according to national behavior.

Orientation to expatriates, and Outsourcing projects in Latin America. Implementation of the Outsourcing system at the International level.

Domain in the generation of presentations, and content for internal distribution in companies, content for computer newsletters.

Registration and loss of insured persons. Monitoring and attention to Claims. Billing and Quotation of Major Medical Expenses and Life Group. Customer service. Issuance and Renewal of Group Policies granted by companies. Reports of response times, systems, and data analysis.

Bachelor Degree in International Trade, Escuela Bancaria y Comercial 2006-2009

TOEFL, TOEIC Certificate, IELTS 6.5 grade (English). Intermedium level of the Portuguese language