Ana Lucia DL

Bilingual Workplace Operations & Administration Specialist with 9+ years of experience streamlining front-desk operations and facility management for multinational leaders like Microsoft, Accenture, and Danfoss. Proven track record in optimizing workplace productivity, enhancing employee experience, and managing high-volume corporate environments with a focus on operational excellence and bilingual communication.

LOBBY HOST at MICROSOFT (2023-01 – Present)

• Front Desk & Workplace Experience: Lead high-standard visitor management and front desk operations for employees and vendors, ensuring seamless office readiness and a premium welcome experience.
• Operational Coordination: Synchronize facility services (maintenance, cleaning, security) and workplace logistics, including incident tracking, parcel handling, and workspace/event reservations.
• Administrative Support & Reporting: Generate critical operational reports (attendance, shipping, newsletters) and serve as Backup Workplace Coordinator, managing supplier relations and employee onboarding/offboarding.

FRONT DESK ATTENDANT at ACCENTURE (2022-01 – 2023-12)

• Access Control & Security Compliance: Managed visitor registration and strict access protocols, ensuring a secure and professional entry environment in coordination with security teams.
• Administrative & Financial Support: Streamlined office logistics by managing package waybills, reclassifying invoices for accurate accounting, and maintaining precise attendance tracking.
• Workplace Logistics & Event Coordination: Optimized corporate resource allocation, including parking and workspace assignments, while leading catering and logistics for internal events and service requests.

FRONT DESK ATTENDANT at DANFOSS (2017-01 – 2022-12)

• Access Systems & Onboarding Management: Managed the AEOS access control system for visitor registration and employee onboarding, ensuring strict adherence to security protocols and corporate policies.
• Logistics & Operational Compliance: Oversaw end-to-end mail/parcel handling and monitored office procedures to identify and report anomalies, maintaining operational integrity and safety.
• Procurement & Corporate Communication: Facilitated supplier research and purchasing processes while managing internal communications to streamline service delivery and supplier relations.

Bachelor's Degree in Administrative Information Systems (Online) – UNIVERSIDAD CIUDADANA DE NUEVO LEON (2024-01 – 2027-12)

Bachelor's Degree in Translation and Interpretation with a focus on English – UNVERSIDAD AUTONOMA DE NUEVO LEON (2018-01 – 2022-12)