International Business | Logistics & Foreign Trade
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International Business professional with experience in import and export operations, logistics coordination, customs documentation, and international market analysis. Proven ability to support trade compliance processes, manage transportation and customs documentation, and coordinate operational workflows to ensure efficiency and regulatory accuracy. Strong analytical, organizational, and planning skills developed through work in customs agencies, economic development projects, and international research environments. Bilingual in Spanish and English, with experience supporting operations in the United States and Europe.
Teleperformance – Customer Operations Representative (Energy Sector) (2024 – Present) Managed high volumes of customer interactions for U.S.-based energy companies, ensured SLA compliance, resolved billing and service issues, and coordinated with internal teams.
LS Simultaneous – Bilingual Operations Interpreter (2024 – 2025) Provided English–Spanish interpretation for emergency and medical calls, ensuring accuracy, confidentiality, and effective communication in high-pressure environments.
Private Employer – Virtual Assistant / Operations Coordinator (2020 – 2024) Coordinated schedules, managed databases and reports, conducted market research, organized travel logistics, and supported bilingual documentation.
Economic Development Administration – Community & Economic Development Analyst (2018 – 2020) Supported economic development programs, conducted market analysis, advised small businesses, and prepared strategic planning reports.
Agencia Aduanal González Zorrilla y Salgado Llorens – Import & Export Executive (2017 – 2018) Managed customs documentation, processed permits, prepared customs entries, and coordinated logistics.
Agencia Aduanal Grupo Gerez – Import & Export Assistant (2016 – 2017) Prepared foreign trade documentation, supported customs clearance, and assisted with compliance processes.
Novumed Life Science Consulting GmbH – Market Research Analyst (2016 – 2020) Conducted international market research in healthcare and life sciences, analyzed data, and prepared market entry reports.
Universidad del Valle de México – Tampico, Mexico Bachelor’s Degree in International Business, 2017
Universidad de Relaciones y Estudios Internacionales – Tampico, Mexico Foreign Languages, 2012
