Lead Bookseller, Receiving Manager, Display Specialist at Barnes & Noble (2023-07 – 2025-12)
- Organized and maintained storefront displays; adjusting quickly to fluctuations in seasonal merchandise, consumer interests, and corporate expectations.
- Provided exceptional customer service, assisting customers in locating merchandise and providing recommendations based on a wide variety of customer interests and preferences; including history, art, current events, and culture.
- Promoted new releases and special collections through conversations, displays and social media management. With specific attention given to the planning and execution of promotional events for new releases and author signings.
- Led and managed team members to increase foot traffic and ease store functionality in accordance with company standards and expectations.
- Managed cash transactions in volume.
- Conducted performance evaluations and improvement plans working closely with company management to ensure all employees met and exceeded expectations.
- Managed daily shipping and receiving operations, ensuring accurate order fulfillment, inventory control, and on-time deliveries while maintaining compliance with company procedures and safety standards.
- Coordinated with vendors, carriers, and internal departments to resolve shipping issues, maintain accurate documentation, and optimize logistics and transportation costs.
Remote Operations Manager at All Around Siesta Cleaning (2021-06 – 2023-06)
- Managed employee scheduling to maximize efficiency and coverage.
- Assigned crews according to workload and project requirements.
- Ensured all work met company standards.
- Implemented operational procedures to improve productivity.
- Served as the primary point of contact for key clients.
- Ensured contractual obligations and service standards were consistently met.
- Maintained high client retention through proactive communication and follow-up.
- Coordinated service adjustments based on customer needs and feedback.
- Directed team leads on training and performance expectations.
- Conducted performance evaluations and coaching sessions.
- Prepared operational budgets and tracked expenditures.
- Managed payroll approval and employee timekeeping.
- Processed invoices and monitored accounts receivable.
- Reviewed contracts for profitability.
- Produced operational and performance reports for company owners.
- Forecasted staffing and supply needs.
Events Coordinator at Mademoiselle Paris (2022-08 – 2023-05)
- Planned, organized, and executed a wide variety of events including; catering for weddings, large private parties, corporate events, and promotional ventures.
- Collaborated with clients to ensure that their needs and expectations were met and exceeded.
- Coordinated and directed kitchen staff, bartenders, and servers to ensure flawless execution of events and maintain the high standard of the restaurant.
- Oversaw the financial aspects of events such as budgeting and invoicing to ensure effective cost control.
