CCM North Latam Senior Manager at CAPGEMINI MEXICO (2023-01 – 2025-06)
- To advise senior management on contract management strategies.
- Review of components of different types of contracts.
- To share contracts updates, act in a consultative role for the processes Contract Management and provide information related to the fulfillment of contractual commitments.
- To provide the Sales and Operations departments in reviewing bids.
- To share contract updates, provide guidance on contract management processes, and report on contractual commitments.
Practice Director of Applications Management at CAPGEMINI MEXICO (2019-12 – 2022-12)
- Definition of strategies and implementation of AMS Services for Clients.
- Business automation, cost improvement, efficiency, and optimization
- Improved profitability of up to 15% in AMS services.
- Identification of new opportunities for services and projects.
- Adoption of new technologies within framework of processes.
- Management of +200 professionals of Services and Projects
Director of Datacenter and Cloud Services Business at SONDA MEXICO (2019-04 – 2019-12)
- Datacenter, Cloud Digital Transformation Services for Clients.
- Cybersecurity Services (SOC).
- Process Automation.
- Application IT services: SAP, Oracle, Dynamics, Office 365.
- IT services across retail, financial services, airports, industry, and transportation.
- Responsible for the P&L and Results of the Business Unit.
- 10% increase in profitability and NPS of 10% of UN
Director of Operations and Security Systems at ACTICA ( Grupo ICA - AYESA ) (2012-08 – 2019-03)
- IT Service Operation Strategies.
- Design, planning and execution of IT Projects and Services.
- Maintenance of IT systems.
- Electronic Security Projects for maximum security installations.
- Pre and Post Sale of Projects and IT Services.
- Integration of Intelligent Transportation and Highway Toll Systems.
- SAP project and consulting services for S/4HANA Cloud and on-premises environments.
- Process reengineering: 10% increase in profitability and 15% efficiency.
Director Corp. Information Technology & Telco at ARCOS SERCAL DE MEXICO ( McDonald´s Latam ) (2007-12 – 2012-01)
- Infrastructure Services, Centralized and Distributed Processing in Sales Stores.
- Telecommunications operations, maintenance, and support across Latin America and the Caribbean.
- End-user, help desk, and field support for Oracle E-Business Suite across Latin America and the Caribbean.
- Technological spin-off and consolidation of infrastructure and processing services.
- SOX and PCI compliance certifications for stores and centralized sites.
- Virtualization of Voice and Video Conference Services.
- 30% Capex Investment Reduction
- Cost Decrease of 15%
Project Executive, Global Technology Services at IBM MEXICO (2007-06 – 2007-12)
- Management and Quality Assurance of IT Outsourcing Service Contracts.
- Retention of IT outsourcing services in Insurance Companies.
- IT Service Contracts for: AS/400, Unix and Email.
- Regionalization of Help Desk services.
- Deployment of Commercial Processes in Clients.
Director North Latam Systems and IT Telco Corp at Grupo ARCOR (1996-02 – 2007-05)
- Associated systems and services for Industrial and Logistics Processes.
- IT Processes and Systems. Change Management.
- Development and commissioning of IT and telecommunications infrastructure across Latin America and the United States.
- Reengineering and Outsourcing of a Single Global Processing Datacenter.
- Integration of infrastructures by company acquisitions and Joint Ventures.
- Implementation of solutions for B2B electronic commerce.
- Oracle JD Edwards World and EnterpriseOne ERP/MRP platforms
- Cost reduction of 25% from the application of technological solutions.
- Distribution systems for wholesale and retail markets in Mexico.
- 20% improvement in customer delivery times and 15% in returns.
