Anna Nikitina

I have worked on many projects at the bank. Together with programmers, I created software for employees - database for working with credit products, database for call center employees, CRM system database. My task as a developer was to create a convenient and functional database for employees to work with optimal use of programmers' resources. We thoroughly tested all the changes and I completely introduced them into the work of all employees - I created descriptions for working with databases and conducted training. Also I have worked test engineer, manual testing with Xiaomi company. Testing Xiaomi software, mobile apps and create bugs. I am very responsible in my work, I pay great attention to details and functionality

TEST ENGINEER, Mexico City, Xiaomi — nov 2021 - feb 2022

Testing Xiaomi software, mobile apps, calls and manual test according to the assigned tasks;

Manual update software;

Create bugs in Jira and retesting;

Working with Testrail;

Create reports and instructions for work.

HEAD OF DESIGN AND IMPLEMENTING OF BANKING PRODUCTS, Moscow, Probusinessbank — sept 2009 - may 2015

Project management for the implementation of CRM systems and the automation of the Bank's loan products, coordination and distribution of work between performers;

Approval of documents for new products and changes for old products, (paperwork, consolidation of edits and changes; control over the timing of approval);

Development of technical specifications for automation, testing of new functionality;

Preparation of explanatory and training materials on products, drawing up and coordination of interaction schemes for departments;

Writing instructions for banking products.

Major achievements

• Launch of a CRM system for managers and employees of Callcenter for small and medium businesses
• Launching sales of passive products within the Lead Generation project (offering products to Customers that they are likely to purchase), finalizing CRM in terms of automating the assignment of tasks to managers and monitoring their execution
• Development of a functional credit base for Managers of the Department of Small and Medium Business.

TECHNOLOGICAL DEVELOPMENT SPECIALIST, Moscow, Probusinessbank — apr 2008 - sep 2009

Working with the database of Call-center employees, administration;

Approval of documents for new products and changes to old products;

Development of technical specifications for automation, testing of new functionality. Informing all divisions about changes in the bank, about products being introduced or planned for implementation by drafting and sending official letters;

Preparation of explanatory and training materials on products, preparation and coordination of interaction schemes between departments;

Writing instructions for banking products, preparation of job descriptions