GENERAL MANAGER - ROYALTON / BLUE DIAMOND
(2022-11 - 2024-12)
- Negril Complex 407 rooms, 3 brands (families, adults only and all natural)
- Riviera Cancún Complex 1,178 rooms, 2 brands (families, adults only)
- Provide guidance and support to all Heads of Departments (HODs) and teams to ensure strict adherence to the hotel's SOPs, policies, procedures, and service quality standards.
- Oversee the achievement of strategic goals (KPI's), ensuring alignment with the hotel's vision and objectives.
- Actively participate in Human Resources matters, including overseeing the Personal Development Plans (PDPs) and performance appraisals for all HODs.
- Foster the professional growth of all associates, managers, and HODs by coaching and developing their leadership skills.
- Contribute to budget preparation, CAPEX planning, and cost control compliance, ensuring financial objectives are met and exceeded.
- Maintain statistical and financial records with a focus on accuracy.
- Set and work towards achieving sales and profit targets, ensuring the hotel's financial health and sustainability.
- Analyze sales performance, develop effective marketing strategies, and implement revenue management practices to maximize profitability.
- Manage the overall profitability of the hotel, ensuring revenue targets are met and guest satisfaction exceeds expectations.
- Increased GOP by 15% year-over-year by optimizing operational efficiency and controlling costs.
- Achieved up to average guest satisfaction score (NPS) over 12 months.
- Exceeded RevPAR targets by 10% in a highly competitive market.
- Reduced CPOR by 8% through workforce optimization and process streamlining.
- Improving QA Marriott guest satisfaction
- Supervised regulatory compliance and the timely renewal of operating licenses and official certifications, including those related to environmental, safety, and health standards.
- Cross-functional coordination with Food & Beverage, Entertainment, and Sales departments for the planning and execution of holiday events, enhancing guest satisfaction and resort positioning.
- Oversaw coordination with the Purchasing Department to guarantee efficient stock replenishment, regular inventory audits, and alignment with operational needs and consumption patterns.
- Worked closely with the maintenance team to implement preventive and corrective maintenance plans, helping reduce operational disruptions and equipment downtime.
- Resident Manager – Royalton Riviera Cancún (August 2024 – December 2024)
- General Manager – Royalton Negril (November 2022 – August 2024)
HOTEL DIRECTOR - BAHIA PRINCIPE GRAND AQUAMARINE RESORT - PUNTA CANA, DOMINICAN REPUBLIC
(2021-10 - 2022-11)
- 498 Rooms, Adults
- Hotel reopening after COVID, implementing all HACCP standards, participating in the implementation of staff training, with 80% of the staff being new employees.
- Oversee the ongoing profitability of the hotel, ensuring that both revenue and guest satisfaction targets are consistently exceeded.
- Ensure compliance with quality standards and the achievement of strategic goals across all departments.
- Contribute to the preparation of the hotel budget after many changes due COVID, and ensure cost control measures are followed to maintain financial health meeting the budgets.
- Develop and implement effective development plans, providing coaching and guidance to all associates, managers, and HODs to foster their leadership skills and career growth.
- Report directly to the Managing Director and actively participate as a member of the Executive Committee.
HOTEL DIRECTOR / DEPUTY HOTEL DIRECTOR - GRAND BAHIA PRINCIPE RESORT, JAMAICA - RUNAWAY BAY, JAMAICA
(2016-11 - 2020-12)
HOTEL DIRECTOR / DEPUTY HOTEL DIRECTOR - GRAND BAHIA PRINCIPE COBA, MAYAN RIVIERA, MEXICO - MAYAN RIVIERA, MEXICO
(2014-02 - 2016-11)
