Antonio Enriquez

Dynamic and results-driven General Manager with more than 5 years of extensive experience leading luxury all-inclusive resorts in the Caribbean. Proven track record managing large scale teams and curating exceptional guest experiences while optimizing operational performance. Adept at strategic planning, budgeting and team development, with a strong focus on brand positioning and revenue maximization.

A Visionary leader with cross-cultural communication skills, committed to building high-performing teams and creating environments that exceed both guests and business expectations.

GENERAL MANAGER - ROYALTON / BLUE DIAMOND

(2022-11 - 2024-12)

• Negril Complex 407 rooms, 3 brands (families, adults only and all natural)
• Riviera Cancún Complex 1,178 rooms, 2 brands (families, adults only)
• Provide guidance and support to all Heads of Departments (HODs) and teams to ensure strict adherence to the hotel's SOPs, policies, procedures, and service quality standards.
• Oversee the achievement of strategic goals (KPI's), ensuring alignment with the hotel's vision and objectives.
• Actively participate in Human Resources matters, including overseeing the Personal Development Plans (PDPs) and performance appraisals for all HODs.
• Foster the professional growth of all associates, managers, and HODs by coaching and developing their leadership skills.
• Contribute to budget preparation, CAPEX planning, and cost control compliance, ensuring financial objectives are met and exceeded.
• Maintain statistical and financial records with a focus on accuracy.
• Set and work towards achieving sales and profit targets, ensuring the hotel's financial health and sustainability.
• Analyze sales performance, develop effective marketing strategies, and implement revenue management practices to maximize profitability.
• Manage the overall profitability of the hotel, ensuring revenue targets are met and guest satisfaction exceeds expectations.
• Increased GOP by 15% year-over-year by optimizing operational efficiency and controlling costs.
• Achieved up to average guest satisfaction score (NPS) over 12 months.
• Exceeded RevPAR targets by 10% in a highly competitive market.
• Reduced CPOR by 8% through workforce optimization and process streamlining.
• Improving QA Marriott guest satisfaction
• Supervised regulatory compliance and the timely renewal of operating licenses and official certifications, including those related to environmental, safety, and health standards.
• Cross-functional coordination with Food & Beverage, Entertainment, and Sales departments for the planning and execution of holiday events, enhancing guest satisfaction and resort positioning.
• Oversaw coordination with the Purchasing Department to guarantee efficient stock replenishment, regular inventory audits, and alignment with operational needs and consumption patterns.
• Worked closely with the maintenance team to implement preventive and corrective maintenance plans, helping reduce operational disruptions and equipment downtime.
• Resident Manager – Royalton Riviera Cancún (August 2024 – December 2024)
• General Manager – Royalton Negril (November 2022 – August 2024)

HOTEL DIRECTOR - BAHIA PRINCIPE GRAND AQUAMARINE RESORT - PUNTA CANA, DOMINICAN REPUBLIC

(2021-10 - 2022-11)

• 498 Rooms, Adults
• Hotel reopening after COVID, implementing all HACCP standards, participating in the implementation of staff training, with 80% of the staff being new employees.
• Oversee the ongoing profitability of the hotel, ensuring that both revenue and guest satisfaction targets are consistently exceeded.
• Ensure compliance with quality standards and the achievement of strategic goals across all departments.
• Contribute to the preparation of the hotel budget after many changes due COVID, and ensure cost control measures are followed to maintain financial health meeting the budgets.
• Develop and implement effective development plans, providing coaching and guidance to all associates, managers, and HODs to foster their leadership skills and career growth.
• Report directly to the Managing Director and actively participate as a member of the Executive Committee.

HOTEL DIRECTOR / DEPUTY HOTEL DIRECTOR - GRAND BAHIA PRINCIPE RESORT, JAMAICA - RUNAWAY BAY, JAMAICA

(2016-11 - 2020-12)

• 850 Rooms, Family Resort

HOTEL DIRECTOR / DEPUTY HOTEL DIRECTOR - GRAND BAHIA PRINCIPE COBA, MAYAN RIVIERA, MEXICO - MAYAN RIVIERA, MEXICO

(2014-02 - 2016-11)

• 1080 Rooms Family Resort

Hotel administration degree - Universidad de Turismo y Ciencias administrativas, Mexico City (2001-09)

Hospitality Management 360 - Cornell University