Antonio Valadez

Customer-focused professional with over 10 years of experience in tourism services, sales, and customer support. Strong background in client relations, operations coordination, and financial advisory services. Entrepreneurial mindset with experience in the financial sector.

Condominium Administrator at Najrealty (2025-05 – Present)

Managed daily condominium operations

• Managed daily condominium operations.
• Coordinated service providers and supervised maintenance.
• Managed budgeting, expense tracking and petty cash.
• Handled resident communication and issue resolution.
• Supported administrative documentation.

Intern-Financial Advisor at Seguros Monterrey (2024-11 – 2025-05)

Financial advisory and client identification

• Identify potential clients.
• Investigate financial capacity and risks.
• Provide advice and guidance on financial savings and retirement instruments.
• Promote the insurer's products and services.

Reservation assistant at Aquasafari dive shop/Palace Resort (2017-04 – 2024-11)

Managed reservations and client portfolios for diving operations

• Managed reservations for diving operations.
• Maintained client portfolios and coordinated group bookings.
• Prepared quotations and sold diving services.
• Provided administrative and customer service support.
• Managed petty cash including reconciliation.

Ground Security Coordinator at American Airlines (2014-11 – 2017-04)

Aircraft safety and compliance management

• Supervised aircraft safety during ground operations.
• Ensured TSA and FAA compliance.
• Managed confidential documentation.
• Handled petty cash for operational expenses.

Traffic Agent at Menzies Aviation/American Airlines (2011-10 – 2014-11)

Passenger assistance and ticketing services

• Assisted passengers at boarding gates.
• Quoted air routes and issued electronic tickets.
• Delivered customer service in high-volume environments.

Bachelor's Degree in Administration and Tourism