Areli Jiménez López

Results-driven Hospitality and Reservations Manager with an entrepreneurial background and 10+ years of experience in B2B/B2C support, commercial strategy, and administrative operations. Proven track record leading reservations departments for high-volume resorts (+900 rooms), managing key multinational accounts like Transat Canada, The Mark Travel Corporation (Funjet Vacation) at H10 Hotels, and collaborating closely with E-commerce and Revenue divisions. Highly skilled in forecasting, Extranet controls, and thriving in autonomous, remote-ready work environments.

Fully bilingual (English/Spanish).

Administrative Manager & Owner at LAVANDERÍA INDUSTRIAL LAVINSA (Service) & IBHISHI BEAUTY (Retail) (2016-12 – 2026-06)

• Orchestrated end-to-end operational and administrative processes for commercial ventures.
• Maintained excellent B2B relationships with corporate hotel clients and commercial providers.
• Fully accountable for payroll administration, budgeting, and sales strategy execution.

Reservations Manager at H10 HOTELS (Ocean Coral & Turquesa | Ocean Maya Royal - 910 rooms) (2016-07 – 2016-12)

• Directed the complex Reservations Department for two major resorts, supervising a team of 3 specialized booking agents.
• Executed high-level B2B support and problem resolution for international travel agencies, including managing the Transat Canada & The Mark Travel Corporation account logistics.
• Generated and analyzed daily/monthly reports for General and Commercial Management regarding occupancy rate, forecasting, and inventory flow.
• Administered Release, Cut Off parameters, and aligned promotional strategies collaboratively with the E-commerce and Sales Directors.

Reservations Agent at H10 HOTELS (2014-11 – 2016-07)

• Served as the primary direct contact for Transat Canada and The Market Traver Corporation (Funjet Vacation), meticulously tracking their reservation forecasts and fulfilling daily corporate quotas.
• Handled daily Extranet updates, managed the national market bookings, and provided continuous email/phone B2C/B2B support.
• Achieved rapid promotion (served as Acting Manager for 3 months due to Manager's leave of absence).

Receptionist & Privilege Concierge at H10 HOTELS (2014-06 – 2014-11)

• Receive and attend to Premium guest (Check-In / Check-Out exclusive).
• Money exchange, cash and TC reconciliation.
• Amenities organization.

Receptionist & Sales & Reservations Assistant at HOTEL PLAYA PALMS BEACH (2012-10 – 2014-05)

• Reviewed corporate contracts with travel agencies.
• Assisted in forecasting, overbooking resolution, and generating monthly sales reports.
• Check in/ Check out.

Accounting Assistant at SUPER AKI (2012-01 – 2012-09)

• Review and control of reimbursements to Stores manager.
• Review and payment of services.
• Sending and controlling accounting documentation to headquarters.

Reservations & Manager Assistant at ILLUSION BOUTIQUE HOTEL (2011-06 – 2011-12)

• Manager of the hotel´s convenience store and restaurant.
• Cashier register control, General management scheduling.
• Customer and supplier support, hotel clients and commercial providers.
• Telephone and electronic guest reservations.

– Preparatoria Colegio de Bachilleres (2011)