Armando Vivanco

Program Manager with experience leading large-scale operational systems across cloud infrastructure, ERP ecosystems, and data platforms. Proven ability to manage complex, multi-region programs involving capacity planning, deployment, and service delivery across distributed environments. Strong background in coordinating cross-functional teams, optimizing operational workflows, and improving reliability, efficiency, and execution predictability.

Experienced in integrating data, automation, and governance to support planning, fulfillment, and decision-making at scale.

Sr IT Manager — Global Infrastructure, Cloud & Platform Services at Baxter Healthcare (2021-01 – 2026-01)

Led large-scale operational programs supporting global ERP and cloud-based supply chain systems

• Led large-scale operational programs supporting global ERP and cloud-based supply chain systems, aligning capacity, demand, and service delivery across multi-region environments.
• Managed end-to-end digital supply chain ecosystem (order fulfillment, procurement, manufacturing, and finance), ensuring system reliability and operational continuity.
• Established ServiceNow-based control tower integrating demand intake, incident/change workflows, and execution tracking across infrastructure and supply chain operations.
• Designed unified cloud tagging and governance model (AWS/Azure), enabling cost allocation, demand visibility, and capacity optimization.
• Built integrated data pipelines (ServiceNow, CI/CD, and telemetry) into MS Fabric/OneLake, enabling real-time insights, forecasting, and executive reporting.
• Defined operational KPIs (MTTR, uptime, capacity utilization), improving reliability and execution predictability globally.
• Led BCDR strategy across 400+ systems, improving resilience and recovery readiness for business-critical operations.
• Delivered $700K+ annual savings and up to 99% efficiency improvements through automation and event-driven architectures.

Program/Project Manager at NTT DATA (2018-01 – 2021-01)

Managed global infrastructure and end-user computing programs

• Managed global infrastructure and end-user computing programs (7,000+ devices), supporting service delivery, capacity planning, and operational continuity across distributed environments

Principal Project Manager at Oracle (2016-01 – 2018-01)

Led data center and infrastructure programs

• Led data center and infrastructure programs, including procurement alignment and disaster recovery planning, improving delivery timelines (~25%) and operational efficiency.

Service Delivery PM / Design Lead at TCS / Bank of America (2012-01 – 2016-01)

Delivered enterprise infrastructure solutions

• Delivered enterprise infrastructure solutions (VMware, Citrix, HA/DR), supporting global platforms and secure operations.

Various Positions at Intel | Xerox | Softtek | Soft&Net | Santander (1994-01 – 2012-01)

Progressive experience across multiple technical domains

• Progressive experience across cybersecurity, IT service management, infrastructure design, and telecommunications supporting global enterprise environments.

MBA in Business Administration – Universidad Regiomontana

BBA in Finance – Universidad del Valle de Atemajac