Arturo Heredia

Committed and adaptable professional with strong communication skills and the ability to interact effectively with people. Quick learner, resilient under pressure, and capable of working in diverse environments. Seeking opportunities to grow professionally while contributing with skills in customer service, effective communication, and teamwork.

Verizon Bilingual Tech Support Agent - Tech Mahindra

(2025-11)

Tech support Service via chats in English. Technical troubleshooting and billing support, resolved customer issues regarding internet connectivity, television services, and landline functionality. Managed billing inquiries, processed payments, and clarified account discrepancies to ensure customer satisfaction.

CH Robinson Campaign Bilingual Agent - Teleperformance

(2022-05 - 2025-09)

• Customer Service via outbound calls in English.
• Managed logistics information and shipment tracking processes.
• Developed communication and real-time problem-solving skills.

BBVA Insurance Campaign Telemarketing Agent - Atento

(2022-01 - 2022-05)

• Promoted and sold insurance products to BBVA clients.
• Consistently met and exceeded monthly sales targets.
• Trained in persuasion techniques and objection handling.

Civil Engineering (Incomplete) - Civil Engineering - National Autonomous University of Mexico (UNAM) (2013)