Azanna Asiah

Trilingual professional fluent in Malay, English, and Spanish with over 10 years of experience in customer service, English education, hospitality, and administrative support. Skilled in cross-cultural communication and working with international clients. Experienced in problem resolution, documentation, and coordination in service and educational environments.

Interested in roles in customer support, logistics coordination, international trade support, or multilingual service in global companies.

Guest Service Ambassador at The Light Hotel (2025)

• Assisted international guests and ensured high levels of customer satisfaction.
• Resolved guest concerns and responded to service requests efficiently.
• Maintained clear communication between hotel departments and clients.

English Teacher at Escuela de Capacitación de Chimalhuacán (2024-01 – 2025-01)

• Taught English to students at different proficiency levels.
• Developed lesson plans and monitored student progress.
• Maintained attendance records and prepared academic documentation.
• Communicated with students, parents, and school staff.

English Teacher at Centro Educativo Acambarense (2015-07 – 2017-07)

• Designed lesson plans and classroom activities.
• Supported students in improving English communication skills.
• Collaborated with teachers and school administrators.

Administrative Clerk at Solis Interior Design (2011-08 – 2013-04)

• Managed data entry and documentation for production orders.
• Communicated with suppliers and clients regarding order status.
• Prepared invoices and handled administrative paperwork.

Front Office Assistant at Pearl View Hotel (2008-09 – 2010-06)

• Managed guest check-in and check-out procedures.
• Answered phone calls and assisted guests with inquiries.
• Processed payments and maintained guest records.

Sales Promoter at Elements Boutique (2008-01 – 2008-09)

• Assisted customers and recommended products.
• Managed daily sales records and cash handling.
• Delivered friendly customer service and product demonstrations.

High School Diploma in Bachillerato – SMK Seberang Jaya (2003-01 – 2007-01)