Azura Macias

Administrative and operations specialist with a strong background in process coordination, data accuracy, and cross-functional support. Experienced in managing end-to-end workflows—from building client quotes to contract preparation and operational handoff—while maintaining high attention to detail. Known for reliability, organization, and the ability to keep systems and teams running efficiently in remote environments.

CUSTOMER SERVICE AGENT at VoxCentrix (2018-01 – 2020-12)

CUSTOMER SERVICE AGENT at Call Centers international (CCSI) (2020-01 – 2022-12)

TEAM LEADER / SUPERVISOR at Task Us (2022-01 – 2023-12)

Started as Customer Service agent for fintech company, was promoted to Team Lead/Supervisor after 4 months of production. Since then have been working with a team of 10-15 agents handling payroll, QA, development and data entry.

• Started as Customer Service agent for fintech company
• Promoted to Team Lead/Supervisor after 4 months of production
• Worked with a team of 10-15 agents
• Handled payroll, QA, development and data entry

ONLINE BANKER at AXOS BANK (2023-01 – 2024-12)

Assisted customers with online banking, and password resets, completed verification, completed training on federal banking law, and reviewed wire transfers. Certified banker. Communicated efficiently via phone, email, and chat.

• Assisted customers with online banking and password resets
• Completed verification processes
• Completed training on federal banking law
• Reviewed wire transfers
• Certified banker
• Communicated efficiently via phone, email, and chat

MOLLY MAID CSR at SonrisaCx (2024-01 – 2025-12)

Assisted with office duties, organization and follow ups of breakages, cancellations and new clients. Experience in booking, rescheduling and maintaining customer retention. Assisted with HSP and CSR training and hiring, in charge of social media/marketing for the office assigned.

• Assisted with office duties and organization
• Followed up on breakages, cancellations and new clients
• Experience in booking and rescheduling
• Maintained customer retention
• Assisted with HSP and CSR training and hiring
• Managed social media and marketing for the office

SALES ASSISTANT at PC Housing (2025-01 – Present)

Supported the sales pipeline by building detailed quotes and sourcing housing options tailored to client specifications. Maintained accuracy in booking data entry and internal systems to ensure seamless reservation processing. Facilitated contract execution by preparing and distributing lease agreements. Ensured efficient handoff to operations by organizing complete and accurate booking information.

• Supported the sales pipeline by building detailed quotes
• Sourced housing options tailored to client specifications
• Maintained accuracy in booking data entry and internal systems
• Ensured seamless reservation processing
• Facilitated contract execution by preparing lease agreements
• Distributed lease agreements
• Organized complete and accurate booking information
• Ensured efficient handoff to operations

HIGH SCHOOL DEGREE – Preparatoria de la Frontera Unifront (2016-01 – 2018-12)