PROFESSIONAL EXPERIENCE AND MAIN ACHIEVEMENTS
EPI USE
HCM PM Apr2024 – to date
Reporting to: LATAM Systems Executive Director and Local Business Unit Director
- Lead 4 HCM – EC development projects for consumer goods client in Mexico, from Discovery to Go Live and Support phases, improving gross margin.
- Roll out 3 country PY systems, rolling out a managed services model from ADP © from UAT, Parallel testing to Go Live and Support phases, enabling client’s Payroll Program transformation.
- Conduct stakeholder meetings to ensure transparency, alignment, and feedback integration.
ARGANO
HR PMO Sept – Oct 2023
Reporting to: Global HRIS Director
- Establish with HR leadership team and subject matter experts the resources and time allocation for Oracle Cloud HCM implementation, involving: Recruiting & Onboarding, Talent Management, Core HR and Compensation.
- Coordinate Prototype testing window and establish outcome criteria for project.
HSBC
Migration (Shared Services) Planning Manager – Risk and Compliance Jan - Aug 2023
Reporting to: Global Migrations Lead, Risk & Compliance; 1 direct report
- Manage pipeline of FTE and capability migrations for R&C Shared Services function from US, India, and Poland to Americas region.
- Ensure third party risk management and outsourcing documentation was correctly assessed and executed, enhancing service compliance with Mexican Finance regulations.
- Ensure business impacts and contingency plans were set up and tested in the receiving entity.
- Coordinate hiring milestones with HR and IT areas, per the expected demand.
- Ensure Go Live dates for migration processes were met.
Project Lead - Darwin
March 2021 – Dec 2022
Reporting to Performance and Rewards Subdirector (Mexico)
- Drive requests originated from functionality gaps in Pension plan, Sports Club, Medical Service, Life Insurance and Retirees, ensuring prioritization by Subject Matter Experts.
- Engage with UK supplier and business users for testing, bug fixing, hyper care transition to BAU.
- Support documentation of Target Operating Model, including SLAs and internal controls.
- Owned end-to-end Darwin release and stabilization, from requirements gathering to delivery and adoption.
- Translated complex business needs into actionable product specifications.
THE GROWTH PARTNER
HR Project Manager and Coach (self-employed) July 2020 – Feb 2021
JCA Automation (IT company)
- Assessment of Employee Engagement programs and high potential interviews.
Youth on their Own (NGO, pro bono)
- Design and delivery of virtual training workshop for leaders with less than 3 months in management positions.
- Establish HR development tools to foster team and individual recognition, performance management and balancing execution and fulfillment.
NEXUS TOURS, a company of Sunwing Group
People and Culture Manager March 2018 – Sept 2019
Reporting to: Senior Director Finance and Corporate Services; 7 Direct Reports: 3 Country Managers, 1 Project Leader and 3 Functional Managers.
- Managed the workforce planning and budget process.
- Enhanced the Employee Value Proposition by ensuring sponsorship and structure to ESG programs.
- Established the Performance Evaluation process, Employee Survey and 360 Feedback for the first time.
- Drove remediations for a multi-country HCM system with the vendor to ensure payroll functionalities adhered to each country standard and SMEs were fully trained.
- Oversaw payroll, benefits, and HR workflows across 10 countries.
ABB GROUP
Sr. HR Business Partner Sept. 2015 – Nov. 2017
Reporting to: Sales and Marketing Senior Manager (Mexico) and in dotted line to Global HR Business Partner; 1 Direct Report on site.
- Led the HR Transformation plan for 70 business managers and fostered a culture of simplicity and efficiency, implementing ServiceNow ticketing system.
- Strengthened the talent identification and review process for the Operations team.
- Implemented new standards and processes for Mid-year performance review, resulting in 15% improvement in adoption and execution.
Special Project: HR Shared Services Transition Project Manager
- Defined project scope, managed knowledge capture, deployment of ServiceNow and knowledge transfer to designated service centers and developed a recommendation for the front office structure for activities outside of scope.
HR Manager – Process Excellence
June 2010 – Aug. 2015
Reporting to: Human Resources Director, Mexico; Direct Report: 1 HR Specialist
- Designed a customized kickoff workshop for Change Management approach for effective adoption of SAP ERP.
- Led the implementation of an SAP HCM system, improving governance and compliance across HCM systems.
- Implemented a cross-functional competency assessment system in record time, ensuring alignment with ISO and HSE standards.
- Integrated the HR Master Data interface for 1100 employees from Meta4 to SAP ERP in Mexico
- Established eNPS in Mexico for the first time and led a cross-functional project, improving the next year’s score by 15 pt.
HR Manager - Talent Development
Jun. 2008 – May 2010
Reporting to: Shared Services Manager, Spain, and Portugal; 1 Direct Report: DO Specialist
- Rolled out the SAP Training system in Spain and Portugal, launching for the first-time yearly catalogue and calendar set up.
- Coordinated process for employee enrollment as Self, hosted in a regional SAP system.
HR Specialist – OD and Global Mobility
Jan 2003 - May 2008
Reporting to: Country HR Manager
- Coordinated expatriate and inpatriate contracts, with oversight in logistics, compensation and visa processes.
- Managed the Performance Management Process through an in-house system.
- Deployed a culture change program and developed facilitators’ skills in Mexico, US, Brazil and Spain.
Quality Assurance Engineer
Jan 1999 – Dec 2002
Reporting to: Country Quality Assurance Manager
- Led the implementation of a Customer Complaint Resolution Process – CCRP – in Latin America, reaching effective log of complaints, on-time completion (above 85%) and customer satisfaction (above 95%).
- Coordinated the release of 3 version changes in the CCRP tool with global Product Responsible Unit and trained users in the system.
- Coordinated business functional teams, simplifying the scope of different ISO 9000 management systems into one.
