Carlos Daniel Soto Robles

I consider myself a skillful person for various tasks within a job. I like direct contact with the client and see the satisfaction of having provided a good solution without obtaining anything in return. Honesty, Teamwork and Innovation are tools that I have used throughout my career and that I consider fundamental for the continuous development of oneself, the motivation to see each other and grow.

Chat Support Specialist and sales (Home Office) - The Call Gurus

(2024-08 - 2025-07)

• Chat support via Salesforce (3 chats at the time)
• Complaint follow-up, tickets closure and support for Ontrac delivery service
• Information updating and delivery pick-up instructions
• App support for android, iOS and Windows

Customer Care Specialist (Home Office/On Site) - SSG (Support Services Group)

(2022-09 - 2024-06)

• Bilingual support for both spanish and english customers via chat, email and phone for The Denver Post newspaper customers
• App support for iOS and Android, updates and changes on the delivery service
• Payments, inquiries, issues and general support

Customer Support Agent (Home Office / On Site) - Results CX

(2017-12 - 2017-11)

• Bilingual Support Spanish and English via Phone, E-mail and Chats
• Payments, information update, account reviews, inquiries and support for Disney+

Retail Manager - Grupo BAFAR

(2016-10 - 2017-11)

• Administration and operation of the store
• Cycle counts
• Shipments
• Audit
• Administration of the personnel
• Creation and development of business strategic tools for sells
• Price Control
• Quality Control

Customer service representative/warehouse manager/seller - GRAINGER

(2013-12 - 2016-08)

• Customer Service, sales strategics, delivery of merchandise
• Warehouseman (inventory control, FIFO (First in, First out))
• SAP system management (Billing, Sells, Warehouse)
• Brang opening and closing
• Monthly Dashboard
• Opening and closing of the store

Telephone Operator Call center/Quality/Management Operational coordination center - ICA INFRAESTRUCTURA (FEDERAL PENITENTIARY NO. 11)

(2012-12 - 2013-07)

• Customer Services and Internal Suppliers
• Assignment of functions to each provider according to the needingszs
• Process coordination with different departments to faster solutions
• SAP and ERP system work environment

Collection Supervisor - PENTÁGONO ADVISORY AND TRADE

(2011-10 - 2012-09)

• Customer service
• Personnel supervision (Collectors)
• Payment negotiation

Lic. - En Diseño Gráfico y Multimedia - Universidad del Desarrollo Profesional (UNIDEP) (2008 - 2011)

Lic. - En Administración Pública - Universidad de Sonora (UNISON) (2007 - 2008)