General Manager & Quality at MGCG Servicios Especializados (Third Parties, Building & Maintenance Services) (2021-01 – Present)
- Develop and implement quality assurance and service excellence strategies that support operations within the automotive industry (OEM and Tier 1 environments), ensuring alignment with high manufacturing and service standards.
- Supervise and develop a team of quality control professionals (2 quality engineers, 4 civil engineers, 2 chief inspectors) to ensure effective quality control and operational support for our customers.
- Promote awareness and compliance with the quality management system within operational processes, reinforcing specific customer requirements.
- Support manufacturing process developments by implementing 5S and driving continuous improvement programs through corrective and preventive actions (CAPA), process optimization, and cross-functional collaboration. Practices to improve efficiency, workplace organization, and process reliability.
- Monitor and analyze operational KPIs(Operation, Financial, HR& legal condition) and performance metrics to identify opportunities for improvement and ensure continuous service optimization.
Quality Manager at PLASTIVALOIRE (Plastic Injection & Assembly) (2020-01 – 2020-12)
- Quality Department Manager with responsibility for Process Quality, Customer Quality, Supplier Quality, and New Product Launches, ensuring compliance under IATF 16949.
- Supervised and developed a team of 15 QA personnel (3 Quality Engineers, 3 Auditors, 6 Inspectors, 3 Lab Technicians), reporting directly to the Plant Manager.
- Lead the implementation and deployment of IATF 16949 requirements across operations.
- Reduced recurrence of internal quality issues in 40 % through root cause analysis and continuous improvement initiatives.
- Monitored and resolved customer concerns using 8D problem-solving and Fast Response methodologies in 20 %
- Coordinated quality planning and execution for new projects, including programs for BMW and Draexmailer.
Quality Manager at NISSHA PMX (Plastic Injection) (2018-08 – 2019-12)
- Quality Department Manager with responsibility for Process & Customer Quality, Supplier Quality, New Product and IATF 16949 compliance.
- Lead a QA Department of 27 personnel (8 Quality Engineers, 6 Auditors, 6 Inspectors, 5 Lab Technicians, 2 SQA), reporting directly to the COO.
- Lead a 10% improvement in Cost of Quality (COPQ) metrics and a 20% improvement in customer PPM performance by analyzing performance and developing continuous improvement initiatives focused on reducing internal and external defects.
- Ensured timely and effective customer support through 8D and Rapid Response processes for issue containment and resolution.
- Directed quality activities for new project launches and customer approvals.
- Provided support, development and direct communication with supplier within the automotive supply chain.
Quality Manager at NIDEC TOSOK MÉXICO (Assembly of Transmission Control Valves) (2016-12 – 2018-08)
Quality Department Manager with responsibility for New Projects, Supplier Quality, Process Quality and compliance with IATF 16949, ensuring compliance with specific customer requirements, APQP and strategic quality objectives, reporting directly to the Corporate Presidency
- Supervised a team of 17 QA personnel (5 Quality Engineers, 2 Lab Leaders, 10 Technicians).
- Managed Tier 1 automotive customers including Honda, Toyota, and Jatco, ensuring excellent delivery and customer satisfaction.
- Implementation and reduction of defects by 48% with the Kakotora review methodology (Continuous Improvement) achieving the performance objectives of zero customer rejections and zero field returns.
- Monitored and analyzed customer market claims and internal scrap to reduce Cost of Poor Quality (COPQ).
- Lead the implementation, development, and certification of the IATF 16949 system and key performance indicators (KPIs) for quality and business across the plant.
Quality Chief at BALL AERO CAN MÉXICO (Aluminum Stamping) (2016-05 – 2016-12)
Quality Chief is responsible for resolving customer complaints, continuous improvement projects, and Statistical Process Control (SPC) activities.
- I led a 6-member Quality Control department (1 Engineer, 3 Auditors, 1 Materials Analyst, 1 Laboratory Technician).
- I implemented and maintained the Quality Management System as a Lead Auditor (BRC).
- lead and management process control using key tools (FMEA, Control Plans).
- Lead and development corrective and preventive actions, reduced waste, and participated in Yellow Belt continuous improvement projects.
- Development internal audits and the 5S methodology.
Quality Manager at KEIHIN MÉXICO (Condenser Assembly – Welding Process) (2013-03 – 2016-05)
Responsible for developing and operating the Quality Department from the plant's start-up, overseeing new projects, supplier quality, process quality, customer complaint management, and the administration of the Quality Management System certified according to ISO/TS 16949.
- Managed a team of 5 quality professionals, including engineers, inspectors, and a product analyst, ensuring operational compliance, production support, and alignment with quality objectives, reporting directly to Plant Management.
- Supported Audi and Volkswagen programs, ensuring compliance with VDA, QPN, and Formel Q requirements in top-tier automotive manufacturing environments.
- Lead customer audits and certification processes, driving waste reduction and a 20% improvement in PPM performance from the testing phases to the start of production.
- Implementation and execution of APQP, PPAP, FMEA tools and Control Plans for new projects and engineering changes to meet the requirements of the Volkswagen Group
Senior Quality Engineer at PLAINFIELD PRECISION (Plastic Injection) (2011-10 – 2013-03)
Senior Quality Engineer, responsible for the ISO TS 19649:2009 Quality Management System and customer satisfaction (complaint follow-up and new projects).
- Development and maintenance of ISO 9001 and ISO TS 16949 Quality Management Systems.
- Conducting internal audits according to ISO 19011 (Certified Lead Auditor).
- Quality control in the manufacturing process.
- Customer service and satisfaction.
- Management of customer certifications and audits.
- Scrap management (PPM) reduction.
- 5S Auditor and Manager.
- Monitoring and operation of key tools (FMEA, Quality Plans, PPAP, APQP)
