Carlos Haslam

Digital Marketing graduate with a strong background in operational support, reporting, and content coordination. Experienced in organizing workflows, maintaining accurate data, preparing communications, and supporting digital processes that enable marketing and growth teams to execute efficiently.

Assistant Community Association Manager

Collins Management (Gordian Staffing) | November 2023 - Present

• Supported digital operations by organizing client communications and maintaining clean documentation
• Managed and updated databases used for reporting and decision-making
• Assisted with preparing written communications, announcements, and informational content
• Tracked ongoing requests, deadlines, and follow-ups to ensure execution accuracy
• Supported reporting tasks by organizing data in spreadsheets
• Coordinated with team members to ensure workflows remained organized and up to date

Customer Experience Agent

DraftKings (TTEC) | April 2022 - October 2023

• Assisting customers with product or service-related questions, troubleshooting technical issues, or guiding them through processes.
• Updating customer accounts, contact information, or preferences in the company's database and keeping accurate records of customer interactions.
• Collaborating with other departments, such as billing or technical support, to resolve customer issues.

Telcel | April 2019 - March 2022

• Provide exceptional customer service and assist customers in making informed purchasing decisions
• Manage inventory levels, monitor stock availability, and process incoming shipments.
• Offer basic technical support and troubleshoot minor issues for customers.
• Met indicators such as sales target, conversion rate, customer retention and average transaction value.

Virtual University of Guanajuato

Bachelor Degree in Administration and Marketing | August 2021 - October 2024

Technological University of Mexico

High School Degree | August 2015 - June 2018