Caroline Mills

CW Business Solutions provides reliable remote administrative and bookkeeping services designed to help businesses stay organised, efficient, and focused on growth. We assist businesses with day-to-day administrative tasks, financial record keeping, invoicing, data management, scheduling, and general business support, all delivered remotely with professionalism and attention to detail. Our goal is to simplify operations, improve productivity, and give business owners more time to focus on running and expanding their companies while we handle the essential back-office support.

Highly organized and results-driven administrative and logistics professional with more than 10 years of experience across administration, transport logistics, operations coordination, finance support, and executive assistance. Skilled in managing office operations, coordinating freight and transport activities, handling invoicing and reconciliations, and supporting executive management in fast-paced environments. Strong knowledge of SAP, Pastel Partner, Evolution, Datatim, Accpac, and advanced Microsoft Excel functions including VLOOKUPs and reporting.

Known for strong problem-solving abilities, attention to detail, excellent communication skills, and the ability to manage multiple priorities efficiently while maintaining high professional standards.

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Core Competencies

• Office Administration & Coordination
• Executive & Personal Assistance
• Logistics & Freight Coordination
• Route Planning & Operations Support
• Invoice Reconciliation & Financial Reporting
• Creditors & Debtors Administration
• Data Capturing & Record Management
• Client Liaison & Customer Service
• Budget Planning & Costing
• Calendar & Meeting Management
• Stock Management & Procurement
• Microsoft Office Suite
• SAP, Pastel Partner & Evolution
• Datatim & Accpac Systems
• Advanced Excel Reporting & VLOOKUPs

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Professional Experience

Executive PA (Remote)

Bothma Vision Group

February 2026 – Present

• Managing executive calendars and appointments
• Liaising with clients and coordinating communications
• Preparing business documentation including SOPs, quotations, and terms & conditions
• Assisting with invoicing and financial administration
• Supporting sales initiatives and client follow-ups
• Coordinating communication between departments
• Assisting operations management with daily operational tasks
• Managing creditors and debtors functions
• Assisting with budget planning and reporting

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Head of Administration & Finance (Hybrid)

Le Rubis Transport

July 2024 – February 2026

• Reconciled transporter invoices and managed financial records
• Compiled weekly and monthly income and financial reports
• Conducted route planning and transport coordination
• Managed weekly and monthly invoicing processes
• Assisted with budget planning and financial forecasting
• Ensured operational targets were achieved daily
• Managed creditors and debtors functions
• Supported operations management with daily business activities

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Freight Coordinator

Plancor Mining and Plant Hire

July 2021 – June 2024

• Prepared daily weighbridge, loading, and offloading reports
• Reconciled transporter invoices and monitored transport costs
• Managed advanced Excel reporting using VLOOKUP functions
• Assisted the Financial Director with operational costing
• Coordinated daily truck route planning
• Managed stock control and inventory processes
• Negotiated diesel rates with transporters
• Compiled weekly survey and operational reports

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Senior Operations Clerk

Macdonald’s Transport & Warehousing

October 2019 – June 2021

• Managed contracts and load documentation on Datatim
• Handled petty cash and reconciliations
• Compiled and distributed operational reporting sheets daily
• Managed client sheets, tanker reports, and no-load reports
• Processed purchase orders and depot invoices on Accpac
• Ensured correct load costing and client funding verification
• Assisted scheduling teams with load capturing and planning
• Debriefed PODs and assisted with overload management
• Supervised debriefing and administration staff
• Resolved client queries and operational issues

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Administrator / Operations & Workshop Administrator

ATLAS 360 Commercial Vehicle Services

March 2015 – September 2019

Data Capturer (March 2015 – October 2016)

• Captured supplier invoices and maintained accurate records
• Assisted creditors department with queries
• Managed filing systems and job costing documentation
• Monitored daily operational planning

Authorisations Administrator (October 2016 – November 2017)

• Assessed quotes and processed authorisations
• Managed excesses and towing invoice capturing
• Assisted sales representatives and client queries

Operations / Workshop Administrator (November 2017 – September 2019)

• Assisted buyers and managed RFC tracking
• Coordinated stock purchases and consumables
• Managed workshop administration and driver planning
• Handled creditors queries and invoice processing
• Assisted with PPE coordination and IT-related issues
• Conducted daily driver tracking and route coordination

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Receptionist (Temporary Position)

PL Steel Services (PTY) LTD

August 2014 – February 2015

• Managed a busy switchboard and front desk reception
• Assisted clients and resolved service-related issues
• Supported finance department with invoicing
• Followed up with COD clients regarding collections
• Maintained professional customer service standards

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Logistics Administrator & Assistant to Logistics Manager

Cosamo (PTY) LTD

March 2013 – June 2014

• Processed cross-border invoicing on SAP
• Tracked trucks and monitored deliveries
• Managed transporter invoice capturing and submissions
• Assisted with warehouse receiving operations
• Maintained Excel load maps and transport schedules
• Coordinated transporters from dispatch to delivery
• Assisted with client communication and issue resolution

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Front Receptionist & Office Administrator

Konza Engineering and Designs

January 2012 – February 2013

• Managed switchboard and front office reception
• Processed invoices, delivery notes, and credit notes on Pastel Partner
• Conducted daily stock taking and petty cash handling
• Assisted sales and finance managers with administration
• Managed temporary staff contract renewals
• Maintained sales tracking spreadsheets on Excel

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Education

Higher Certificate in Business Management (NQF Level 5)

IQ Academy

Completed: 2023

Matric Certificate

Hoërskool Die Anker

Completed: 2011

Subjects

• Afrikaans
• English
• Mathematical Literacy
• Tourism
• Hospitality
• Life Orientation
• Business Studies

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Personal Information

• Date of Birth: 03 March 1993
• Nationality: South African Citizen
• Languages: English & Afrikaans
• Marital Status: Single
• Health: Excellent

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References

References are available on request.

Higher Certificate in Business Management