Company: CIENCE Technologies / Helpware
Position: Customer Service Development - SDR - Reply Handler
Period: September 2020 (Current)
Features
- Massive personalized email outbound outreach via SalesLoft and/or Hubsopt.
- Outbound messaging campaigns via LinkedIn.
- Creation of responses for the different types of emails received and messages in LinkedIn.
- Track leads based on opening rate within systems and following up with them.
- Weekly report for the campaigns in use to be presented to the Clients.
- Mailbox management
- Phone calls management
Company: Hipervinos S de RL de CV
Position: Sales Operations / Customer Service & Care / Warehouse Manager.
Period: Oct. 2nd 2017 – March 31 2020
Features
- Telemarketing for customer service and customer care.
- Take Orders to customers.
- Sales and customer support for assigned accounts.
- Sales Assistant (Sales Reports in SAE and Contpaq).
- Order entry and invocing (Contpaq).
- Monitor the assortment of orders before delivery.
- Invoicing
- Warehouse Management
- Inputs and Outputs of warehouse.
- Inventory and its report.
Company: Iconosoft.com (Part time)
Position: Web Help Desk support / SAP order entry / Load Material
Period: Jan 2013 – Dec 2013 Features:
- Manage the control panels to high email.
- Phone customer support in case of failure to web pages.
- Load customer orders inside SAP R/3 for a project.
- Load materials in SAP R/3.
Company: Hewlett Packard
Position: eBusiness Helpdesk Support / Catalog Public Sector Audit OTO (Offer to Order) Period: January 2011-June 2012
Features eBusiness Support Helpdesk:
- Support and service to internal users via a ticket system (Tech Direct)
- Register, update data and regenerate passwords for internal users in tools likeHPP, B2B portal, encore2, ICC, Catalyst, OMS (TSR / SMB).
- Check the status of orders inside the SMB store and release them in case of anyflow problem.
- Correct errors in all internal tools reporting to IT (HPSM)
- Release and authorize RPL (Restricted Parties List) for customers from PDAPI or Software Depot
- PDAPI Questions: Answering questions from customers of the Software Depot and redirecting them to the appropriate department for trouble resolution.
Catalog Audit:
- Audits for clients in ePrime, B2B and CAX catalogs correction data and reports using Vista, Direct Tech, NA tool and Business Objects.
SAC (Safety Area Coordinator)
- Brigade security and support in case of emergencies within GBS Guadalajara. I actively participated in a campaign of Hygiene and waste of resources at the site with very positive results and coordinated a campaign for quick and effective evacuation of the site in case of disaster.
Company: Farrera y Asociados (Contingent worker at Hewlett Packard)
Position: Customer Service Representative, working in HP GBS Guadalajara
Period: January 2010 - May 2011
Features
- Support and service to internal users via a ticket system (Tech Direct)
- Register, update data and regenerate passwords for internal users in tools likeHPP, B2B portal, encore2, ICC, Catalyst, OMS (TSR / SMB).
- Check the status of orders inside the SMB store and release them in case of anyflow problem.
- Correct errors in all internal tools reporting to IT (HPSM)
- Release and authorize RPL (Restricted Parties List) for customers from PDAPI or Software Depot
- PDAPI Questions: Answering questions from customers of the Software Depot and redirecting them to the appropriate department for trouble resolution.
Company: Imagenenmexico.com
Position: Sales and promotion of hosting and websites
Period: January 2009 - December 2009
Features
- Promote hosting packages and domains .com
- Manage the control panels to high email.
- Phone customer support in case of failure to service.
