Clarissa Arzola

Professional with extensive experience in the sector. Throughout my career I have always stood out for my ability to find business opportunities, optimize processes and maximize company benefits. Establish and consolidate myself in a company that gives me job stability, apply my experiences and knowledge in the different areas of the company, and Professional development for the Good performance of the assigned functions.

My objective employment lies in the possibility of find a stable company the one to grow professionally, with the commitment of a faithful worker and linked to the team.

Costumer Service & Projects (Spare Parts Manager) at FLSMIDTH CEMENT MEXICO S.A. DE C.V. (2024-02 – Present)

• Costumer Service - internal and external clients (doubts, complaints, proposal corrections, purchase orders, OAK)
• Purchasing (Request for prices, times, improvement negotiations, contracts, warehouse replenishment, payment terms, requisitions)
• AR (invoice correction and collection)
• Projects (visits, tenders, proposals/estimates)
• Guarantee

Costumer Service Especialist at SENIX TOOLS, S. de R.L. de C.V. (2023-05 – 2024-01)

• Order Entry (Oracle, netsuite)
• Guarantee
• Returns
• Sales assistant
• Billing (contpaq)
• Logistics assistant (Collection, invoices, monitoring, quotes)
• Inventories Warehouse

Logistics and Customer Service at Calidra México (2022-11 – 2023-05)

• Troubleshooting and incident resolution.
• Customer Support.
• Monitoring of scheduled loads per client
• Direct contact with freight lines and making quotes.
• Management of Purchase Orders.
• Timely follow-up from start to finish of the programmed circuits.

Purchase Order Analyst at Cymaq Compresores y Maquinaría S.A.de C.V. (2022-02 – 2022-09)

• Management in internal and external POs
• Follow up from start to finish until your entry and billing
• Prioritize orders according to your need
• Attention to internal and external clients

Administrative and Customer Service Executive at Keyence México S.A. de C.V. (2018-08 – 2021-09)

• Coordination with other departments and work closely with the department Sales
• Performing repetitive tasks, maintaining concentration at all times
• Stock management through the realization of inventories in the computer system
• Processing of Purchase Orders / Quotations
• Registration of Clients
• Reception and shipment of parcels Collection
• CRM management (Netsuite, AS2, Oracle, Zoho, Sales force, SAE, SAI)
• Portals (Tenders, Purchase Orders, Quotations)

Customer service Inbound at Netflix México (2016-06 – 2018-02)

• Inbound calls
• Doubts about content
• Forms of payment and billing.

Degree in Engineering in Industrial Design – Emiliano Zapata University (2020 – 2023)