Senior Vice President, PMO Strategic Investment Office at Citibanamex (2017-11 – 2025-11)
- Program Management of strategic investments to implement digital transformation and sales strategies through digital channels. Management of multidisciplinary teams to implement offload initiatives in branches and call center to digital channels.
- Lead Process Simplification and automation workstreams to comply with Consent Order.
- Provided Program Management leadership for one of the largest banking divestiture initiatives in Mexico, overseeing QA strategy and execution across front-office functions within Banamex.
Advisor/Director, Project Management Office at Oodoo Professional Services (2017-08 – 2017-11)
- Led a team to integrate processes for Program, Project and Delivery Management due to the acquisition of companies with Axtel. Direct the implementation of the framework.
Director, Quality Assurance (QA) at Grupo Scotiabank Inverlat S.A (2011-12 – 2016-11)
- Collaborated in the Digital Roadmap, activities included agile implementation, migration to agile labs, managed pilots for Testing Automation and agile tools.
- Directly involved in project and testing management of new online/mobile platforms, as well as, definition of IT QA Strategy and Budget for Digital Transformation Strategy.
- Program Management of strategic plans to improve operational efficiency of IT QA.
- Directed QA operations of 100+ testers, reported 99% of test efficiency. Met the KPI for Project Deliveries with 98.6% of compliance.
Director Quality Assurance/Deputy Director PMO at Grupo Financiero Banorte-Ixe (2007-06 – 2011-12)
- Promoted to fill QA Director position created on the merge for Ixe and Banorte, directed QA Governance launching to merge operation, meanwhile oversaw a team of 50+ testers.
- Directed QA operations meantime executed QA strategic planning; got savings of 20% on services and established testing lab which simulate a bank branch.
- Created a PMO and Budget Governance for IT. Maintained PMO operations, reduced programs expenses by 13.32% and cost avoidance by 12.8%.
Senior Consultant - Business Development, Strategic Planning, PMO & QA at everis-International Office (2004-05 – 2007-06)
- Directed implementation of Business intelligence framework at Telefónica. Client manager responsible for business development, invoice management and resources allocation.
- Coordinated a team in LATAM to define a Commercial Plan to open new offices for BT Group.
- Created and operated a PMO framework with 269 projects and achieved 97% of SLAs.
- Managed project to evaluate CAPEX and OPEX process to prevent fraud.
- Worked with 12 companies of America Móvil to establish a Revenue Assurance Framework and comply with SOX. Identified an average of US$ 1.3 million per/month revenue leakage.
- Managed other functions to support client management and relationship such as invoicing management and commercial development.
Consultant, Business Process, Quality Assurance & Application Designer/Developer at Accenture-International Office (2001-03 – 2004-04)
- Led implementation of processes for Project and Delivery Management at Telefónica.
- Recruited in CRM team to coordinate User Acceptance Tests Strategy for Bimbo USA.
- Interfaced with cross-functional teams to implement CRM and Billing Systems.
Junior Consultant, Business Application Designer at Softtek (1999-07 – 2000-03)
